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Customer Service Outlets

Customer Service Outlets are located at select locations across the GTHA transit network. They provide the following services for PRESTO cardholders; however, not all locations offer all of these services. Please check with your specific location for the services they offer.

  • Purchasing a new or repl​acement PRESTO card
  • Loading funds and passes to your PRESTO card
  • Setting up a concession fare (child, student or senior discount) or Default Trip for GO Transit
  • Obtaining a refund
  • Troubleshooting
  • Obtaining general information
  • Reporting a lost or stolen card
  See a map of Customer Service Outlets by transit agency 

Locations

Brampton Transit

Phone: 905-874-2999

  • Bramalea Terminal - 160 Central Park Dr., Brampton
  • Brampton Bus Terminal - 8 Nelson St., Brampton
  • Brampton Gateway Terminal - 501 Main St. S., Brampton
  • Clark Transit Facility - 185 Clark Blvd., Brampton
  • Sandalwood Transit Facility - 130 Sandalwood Pkwy. W., Brampton
  • Trinity Common Terminal - 164 Great Lakes Drive, Brampton

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Burlington Transit

Phone: 905-639-0550 (Busline) / 905-639-5158 (Handi-Van)

  • Downtown Bus Terminal - 430 John St., Burlington

 

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Durham Region Transit (DRT)

Phone: 1-866-247-0055

  • Oshawa Centre, United Way Information Kiosk, 419 King St W, Oshawa, ON L1J 2K5
  • Pickering Town Centre Guest Services, 1355 Kingston Road, Pickering
  • Regional Headquarters, 605 Rossland Road East, Whitby
  • Westney Division, 110 Westney Road South, Ajax

 

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GO Transit

Phone: 1-888-GET ON GO (438-6646)

  • Visit the Stations page on gotransit.com for a list of stations, terminals and agencies.
  • Rail Stations are staffed, with the exception of Centennial, Lincolnville, Kennedy and York University. Some stations have limited hours.
  •  

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    Hamilton Street Railway (HSR)

    Phone: 905-527-4441

    • Fortinos – 21 Upper Centennial Pkwy S, Stoney Creek
    • Fortinos – 50 Dundurn St, Hamilton
    • Fortinos – 54 Wilson Street West, Ancaster
    • Fortinos – 65 Mall Rd, Hamilton
    • Fortinos – 75 Centennial Pkwy N, Hamilton
    • Fortinos – Fiesta Mall, 102 Hwy #8, Stoney Creek
    • Fortinos – 115 Hamilton St N, Waterdown
    • Fortinos – 1550 Upper James St, Hamilton
    • Fortinos – 1579 Main St W, Hamilton
    • HSR Ticket Office - 36 Hunter St. E., Hamilton
    • Municipal Service Centre - City Hall - 71 Main Street West, Hamilton
    • Municipal Service Centre - Dundas - 60 Main Street, Dundas
     

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    MiWay

    Phone: 905-615-INFO (4636)

    • Burnhamthorpe Community Centre - 1500 Gulleden Drive, Mississauga*
    • Carmen Corbasson Community Centre - 1399 Cawthra Road, Mississauga*
    • City Centre Transit Terminal - 200 Rathburn Rd. W., Mississauga
    • Clarkson Community Centre - 2475 Truscott Drive, Mississauga*
    • Erin Meadows Community Centre - 2800 Erin Centre Boulevard, Mississauga*
    • Frank McKechnie Community Centre - 310 Bristol Road East, Mississauga*
    • Huron Park Community Centre - 830 Paisley Blvd, Mississauga*
    • Malton Community Centre - 3540 Morning Star Drive, Mississauga*
    • Mississauga Valley Community Centre - 1275 Mississauga Valley Boulevard, Mississauga*
    • River Grove Community Centre - 5800 River Grove Ave., Mississauga*
    • South Common Community Centre - 2233 South Millway, Mississauga*
    • TTC Islington Subway Station (MiWay Booth) - 1226 Islington Avenue, Toronto*

    *Please note: These locations are for specific transactions such as: purchasing a card, setting a concession fare and loading value onto a card (payment can be made by cash, credit or debit).
     

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    Oakville Transit

    Phone: 905-815-2020

    • Central Library - 120 Navy St., Oakville
    • Glen Abbey Library - 1415 Third Line, Oakville
    • Iroquois Ridge Library - 1051 Glenashton Dr., Oakville
    • Oakville Town Hall - 1225 Trafalgar Rd., Oakville
    • Oakville Transit Office - 430 Wyecroft Rd., Oakville
    • River Oaks Community Centre - 2400 Sixth Line, Oakville
    • Woodside Library - 1274 Rebecca St., Oakville
     

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    OC Transpo

    Phone: 613-741-4390

    • Ben Franklin Place / Place Ben-Franklin - 101 Centrepoint Dr., Ottawa
    • City Hall / Hôtel de ville - 110 Laurier Avenue West, Ottawa
    • Kanata Client Service Centre / Centre du service à la clientèle Kanata - 580 Terry Fox Dr., Kanata, Ottawa
    • Lincoln Fields Station / Station Lincoln Fields - 2451 Carling Ave., Ottawa
    • Place d'Orléans Station / Station Place d'Orléans - 110 Place D'Orleans Dr., Ottawa
    • Rideau Centre / Centre Rideau - 50 Rideau St., 3rd Floor, Ottawa
    • St. Laurent Station / Station St-Laurent - 1300 St. Laurent Blvd., Ottawa

     

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    Toronto Transit Commission (TTC)

    Phone: 416-393-INFO (4636)

    • Bay Station - Metropass Vending Machine - 1240 Bay Street, Toronto*
    • Davisville Customer Service Centre - 1900 Yonge Street, Toronto
    • Gateway Newstands - Bathurst Station - 819 Bathurst Street, Toronto*
    • Gateway Newstands - Bloor-Yonge Station (North & South) - 20 Bloor Street East, Toronto*
    • Gateway Newstands - Broadview Station - 769 Broadview Avenue, Toronto*
    • Gateway Newstands - Dundas Station (North & South) - 3 Dundas Street East, Toronto*
    • Gateway Newstands - Spadina Station - 6 Spadina Road, Toronto*
    • Main Street Station – Metropass Vending Machine - 315 Main Street, Toronto*
    • Queen's Park Station - Metropass Vending Machine - 129 College St., Toronto*
    • Sherbourne Station - Metropass Vending Machine - 633 Sherbourne St., Toronto*
    • Union Station - Metropass Vending Machine - 55 Front Street West, Toronto*

*Please note: This location sells preloaded cards only.
 

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UP Express

Phone: 416-869-3300 (Local) or 1-844-GET-ON-UP (438-6687) (International)

  • Bloor Station - 1456 Bloor Street West, Toronto
  • Pearson Airport, Terminal 1 - 6301 Silver Dart Drive, Mississauga
  • Union Station - 97 Front Street West, Toronto (in the SKYWALK walkway)
  • Weston Station - 1865 Weston Road, Toronto
 

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York Region Transit/Viva (YRT/Viva)

Phone: 1-866-668-3978

    Aurora

  • Metro - 1 Henderson Dr., Aurora *+
  • Georgina

  • Sutton Library - 5279 Black River Rd., Sutton *+
  • Shoppers Drug Mart - 411 The Queensway South, Keswick *+
  • King City

  • King Township Public Library - 1970 King Rd, King City *+
  • Markham

  • Churchill Cigar - Markville Mall - 5000 Highway 7 East, Markham *+
  • City of Markham - 101 Town Centre Blvd., Markham *+
  • Petro Canada - 9249 Ninth Line, Markham *
  • Newmarket

  • Gateway on the GO (Newmarket GO Bus Terminal) - 320 Eagle Street West, Newmarket *+
  • Metro - 404 Plaza, 1111 Davis Dr., Newmarket *+
  • Richmond Hill

  • Food Basics - 1070 Major Mackenzie Dr., Richmond Hill *+
  • Gateway Newstands - Hillcrest Mall, 9350 Yonge Street, Richmond Hill *+
  • JC Convenience (Bernard Terminal) - 10909 Yonge Street, Unit 41, Richmond Hill *+
  • YRT/Viva Head Office - 50 High Tech Rd., 5th floor, Richmond Hill
  • Toronto

  • Gateway Newstands (Finch GO Bus Terminal) - 5600 Yonge Street  
  • Inkblotz (York University) York Lanes - 4700 Keele Street, Toronto *+
  • Vaughan

  • Petro-Canada - 7400 Bathurst Street, Vaughan *+
  • Petro-Canada - Vaughan Mills Mall Terminal, 9070 Jane Street, Vaughan *+
  • Whitchurch-Stouffville

  • Metro - 5612 Main Street, Stouffville *+
 
*PRESTO cards are not available for sale at these locations. These locations only provide e-purse and monthly pass card loading, and overdraft clearing services.

+Concessions cannot be set at these locations.

Please note: Monthly passes for the current month are available during the first 14 days of the month; next month's pass is available during the last 14 days of the month.
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