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Customer Service Outlets

Customer Service Outlets are located at select locations across the GTHA transit network. They provide the following services for PRESTO cardholders:

  • Purchasing a new or repl​acement PRESTO card
  • Loading funds and passes to your PRESTO card
  • Setting up a concession fare (child, student or senior discount) or Default Trip for GO Transit
  • Obtaining a refund
  • Troubleshooting
  • Obtaining general information
  • Reporting a lost or stolen card
  See a map of Customer Service Outlets by transit agency 

Locations

Brampton Transit

Phone: 905-874-2999

  • Bramalea Terminal - 160 Central Park Dr., Brampton
  • Brampton Bus Terminal - 8 Nelson St., Brampton
  • Brampton Gateway Terminal - 501 Main St. S., Brampton
  • Clark Transit Facility - 185 Clark Blvd., Brampton
  • Trinity Common Terminal - 164 Great Lakes Drive, Brampton

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Burlington Transit

Phone: 905-639-0550 (Busline) / 905-639-5158 (Handi-Van)

  • Downtown Bus Terminal - 430 John St., Burlington

 

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Durham Region Transit (DRT)

Phone: 1-866-247-0055

  • Oshawa Centre, United Way Information Kiosk, 419 King St W, Oshawa, ON L1J 2K5
  • Pickering Town Centre Guest Services, 1355 Kingston Road, Pickering
  • Regional Headquarters, 605 Rossland Road East, Whitby
  • Westney Division, 110 Westney Road South, Ajax

 

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GO Transit

Phone: 1-888-GET ON GO (438-6646)

  • All staffed GO Stations - All GO Train stations except Bloor, Centennial, Lincolnville, Kennedy and York University are staffed. Some stations have limited hours - see GO Transit for details.
  • Acton - Town Milk - 99 Main St. N., Acton
  • Barrie Downtown Bus Terminal - 24 Maple Ave., Barrie
  • Bramalea Terminal - 160 Central Park Dr., Brampton (Closed as of February 19. Please use Brampton Transit at the terminal)
  • Brampton Bus Terminal - 8 Nelson St., Brampton (Closed as of April 7. Please use Brampton Transit at the terminal)

  Durham College - 2000 Simcoe St. N., Oshawa

  • Finch Bus Terminal - 5697 Yonge St., North York
  • Georgetown - Main Video & Variety - 64 Main St. S., Georgetown
  • Guelph Bus Terminal - 17 Wyndham St. S., Guelph
  • Guelph Train Station - 79 Carden St., Guelph
  • Guildwood Train Station - 4105 Kingston Rd., Scarborough
  • Kitchener Bus Terminal - 15 Charles St. W, Kitchener
  • Kitchener Train Station - 126 Weber St. W., Kitchener
  • McMaster University - Compass - 1280 Main St. W., Hamilton
  • Newcastle - Piggly Wiggly - 282 King St. E., Newcastle
  • Newmarket Bus Terminal - 320 Eagle St. W., Newmarket
  • Niagara Falls Bus Terminal - 4555 Erie Avenue, Niagara Falls
  • Niagara Falls Train Station - 4267 Bridge St., Niagara Falls (For seasonal train service only)
  • Orangeville - Total Video - 41 Broadway, Orangeville
  • Oriole Train & Bus Terminal - 3300 Leslie St., North York
  • Oshawa Bus Terminal - 47 Bond St. W., Oshawa
  • Peterborough Bus Terminal - 190 Simcoe St., Peterborough
  • Scarborough Centre Bus Terminal - Gateway Newstand - 300 Borough Dr., Scarborough
  • Square One Bus Terminal - Station Gate Road, Mississauga
  • St. Catharine's Train Station - 5 Great Western St., St. Catharine's (For seasonal train service only)
    • Trent University - Trent Central Student Association - 1770 West Bank Dr., S110, Peterborough
    • Union Station - 140 Bay St., Toronto
    • University of Guelph - University Centre50 Stone Rd. E., Guelph
    • University of Waterloo - 200 University Ave. W., Waterloo
    • Uxbridge - Uxbridge Travel Centre - 15 Brock St. W., Uxbridge
    • Wilfrid Laurier University - 75 University Ave W., Waterloo
    • York Mills Bus Terminal - 4023 Yonge St., North York
    • York University - Inkblotz - 4700 Keele St., North York
    •  

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      Hamilton Street Railway (HSR)

      Phone: 905-527-4441

      • Fortinos – 21 Upper Centennial Pkwy S, Stoney Creek
      • Fortinos – 50 Dundurn St, Hamilton
      • Fortinos – 54 Wilson Street West, Ancaster
      • Fortinos – 65 Mall Rd, Hamilton
      • Fortinos – 75 Centennial Pkwy N, Hamilton
      • Fortinos – Fiesta Mall, 102 Hwy #8, Stoney Creek
      • Fortinos – 115 Hamilton St N, Waterdown
      • Fortinos – 1550 Upper James St, Hamilton
      • Fortinos – 1579 Main St W, Hamilton
      • HSR Ticket Office - 36 Hunter St. E., Hamilton
      • Municipal Service Centre - City Hall - 71 Main Street West, Hamilton
      • Municipal Service Centre - Dundas - 60 Main Street, Dundas
       

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      MiWay

      Phone: 905-615-INFO (4636)

      • City Centre Transit Terminal - 200 Rathburn Rd. W., Mississauga
      • TTC Islington Subway Station (MiWay Booth) - 1226 Islington Avenue, Toronto
       

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      Oakville Transit

      Phone: 905-815-2020

      • Central Library - 120 Navy St., Oakville
      • Glen Abbey Library - 1415 Third Line, Oakville
      • Iroquois Ridge Library - 1051 Glenashton Dr., Oakville
      • Oakville Town Hall - 1225 Trafalgar Rd., Oakville
      • Oakville Transit Office - 430 Wyecroft Rd., Oakville
      • River Oaks Community Centre - 2400 Sixth Line, Oakville
      • Woodside Library - 1274 Rebecca St., Oakville
       

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      OC Transpo

      Phone: 613-741-4390

      • Ben Franklin Place / Place Ben-Franklin - 101 Centrepoint Dr., Ottawa
      • City Hall / Hôtel de ville - 110 Laurier Avenue West, Ottawa
      • Kanata Client Service Centre / Centre du service à la clientèle Kanata - 580 Terry Fox Dr., Kanata, Ottawa
      • Lincoln Fields Station / Station Lincoln Fields - 2451 Carling Ave., Ottawa
      • Place d'Orléans Station / Station Place d'Orléans - 110 Place D'Orleans Dr., Ottawa
      • Rideau Centre / Centre Rideau - 50 Rideau St., 3rd Floor, Ottawa
      • St. Laurent Station / Station St-Laurent - 1300 St. Laurent Blvd., Ottawa

       

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      Toronto Transit Commission (TTC)

      Phone: 416-393-INFO (4636)

      • Davisville Customer Service Centre - 1900 Yonge Street, Toronto
      • Queen's Park Station - Metropass Vending Machine - 129 College St., Toronto*
      • Union Station - Metropass Vending Machine - 55 Front Street West, Toronto*
      * This location sells preloaded cards only
       

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      UP Express

      Phone: 416-869-3300 (Local) or 1-844-GET-ON-UP (438-6687) (International)

      • Bloor Station - 1456 Bloor Street West, Toronto
      • Pearson Airport, Terminal 1 - 6301 Silver Dart Drive, Mississauga
      • Union Station - 61 Front Street West, Toronto
      • Weston Station - 1865 Weston Road, Toronto
       

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      York Region Transit/Viva (YRT/Viva)

      Phone: 1-866-668-3978

        Aurora

      • Metro - 1 Henderson Dr., Aurora **
      • East Gwillimbury

      • Coming Soon: East Gwillimbury Civic Centre - 19000 Leslie Street, Gwillimbury **
      • Georgina

      • Sutton Library - 5279 Black River Rd., Sutton **
      • Shoppers Drug Mart - 411 The Queensway South, Keswick **
      • King City

      • Coming Soon: Shoppers Drug Mart - 2140 King Rd, King City **
      • Markham

      • Churchill Cigar - Markville Mall - 5000 Highway 7 East, Markham **
      • City of Markham - 101 Town Centre Blvd., Markham **
      • Newmarket

      • Gateway on the GO (Newmarket GO Bus Terminal) - 320 Eagle Street West, Newmarket **
      • Metro - 404 Plaza, 1111 Davis Dr., Newmarket **
      • Richmond Hill

      • Food Basics - 1070 Major Mackenzie Dr., Richmond Hill **
      • Gateway Newstands - Hillcrest Mall, 9350 Yonge Street, Richmond Hill **
      • JC Convenience (Bernard Terminal) - 10909 Yonge Street, Unit 41, Richmond Hill **
      • YRT/Viva Head Office - 50 High Tech Rd., 5th floor, Richmond Hill
      • Toronto

      • Gateway Newstands (Finch GO Bus Terminal) - 5600 Yonge Street  **
      • Inkblotz (York University) York Lanes - 4700 Keele Street, Toronto **
      • Vaughan

      • Petro-Canada - 7400 Bathurst Street, Vaughan **
      • Petro-Canada - Vaughan Mills Mall Terminal, 9070 Jane Street, Vaughan **
      • Whitchurch-Stouffville

      • Metro - 5612 Main Street, Stouffville **

      ** Please note: PRESTO cards are not available for sale at these locations. These locations only provide e-purse and monthly pass card loading, and overdraft clearing services. Concessions cannot be set at these locations. Monthly passes for the current month are available during the first 14 days of the month; next month's pass is available during the last 14 days of the month.
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