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Customer Service Outlets

Customer Service Outlets are located at select locations across the GTHA transit network. They provide the follow services for PRESTO cardholders:

  • Purchasing a new or repl​acement PRESTO card
  • Loading funds and passes to your PRESTO card
  • Setting up a concession fare (child, student or senior discount) or Default Trip for GO Transit
  • Obtaining a refund
  • Troubleshooting
  • Obtaining general information
  • Reporting a lost or stolen card
  See a map of Customer Service Outlets by transit agency 

Locations

Brampton Transit

  • Bramalea Terminal - 160 Central Park Dr., Brampton (Closed as of Feb. 19. Please use Brampton Transit at the terminal)
  • Brampton Bus Terminal - 8 Nelson St., Brampton
  • Brampton Gateway Terminal - 501 Main St. S., Brampton
  • Clark Transit Facility - 185 Clark Blvd., Brampton
  • Sandalwood Transit Facility - 130 Sandalwood Pkwy. W., Brampton
  • Trinity Common Terminal - 164 Great Lakes Drive, Brampton

Burlington Transit

  • Downtown Bus Terminal - 430 John St., Burlington

Durham Region Transit (DRT)

  • Westney Division, 100 Westney Road South, Ajax
  • Oshawa Centre, United Way Information Kiosk, 419 King St W, Oshawa, ON L1J 2K5
  • Regional Headquarters, 605 Rossland Road East, Whitby

GO Transit

 
  • All staffed GO Stations - All GO Train stations except Bloor, Centennial, Lincolnville, Kennedy and York University are staffed. Some stations have limited hours - see GO Transit for details.
  • Acton - Town Milk - 99 Main St. N., Acton
  • Barrie Downtown Bus Terminal - 24 Maple Ave., Barrie
  • Bramalea Terminal - 160 Central Park Dr., Brampton (Closed as of Feb. 19. Please use Brampton Transit at the terminal)
  • Brampton Bus Terminal - 8 Nelson St., Brampton

  Durham College - 2000 Simcoe St. N., Oshawa

  • Finch Bus Terminal - 5697 Yonge St., North York
  • Georgetown - Main Video & Variety - 64 Main St. S., Georgetown
  • Guelph Bus Terminal - 17 Wyndham St. S., Guelph
  • Guelph Train Station - 79 Carden St., Guelph
  • Kitchener Bus Terminal - 15 Charles St. W, Kitchener
  • Kitchener Train Station - 126 Weber St. W., Kitchener
  • McMaster University - Compass - 1280 Main St. W., Hamilton
  • Newcastle - Piggly Wiggly - 282 King St. E., Newcastle
  • Newmarket Bus Terminal - 320 Eagle St. W., Newmarket
  • Niagara Falls Bus Terminal - 4555 Erie Avenue, Niagara Falls
  • Niagara Falls Train Station - 4267 Bridge St., Niagara Falls (For seasonal train service only)
  • Orangeville - Total Video - 41 Broadway, Orangeville
  • Oshawa Bus Terminal - 47 Bond St. W., Oshawa
  • Peterborough Bus Terminal - 190 Simcoe St., Peterborough
  • Scarborough Centre Bus Terminal - Gateway Newstand - 300 Borough Dr., Scarborough
 
  • St. Catharine's Train Station - 5 Great Western St., St. Catharine's (For seasonal train service only)
 
  • Trent University - Trent Central Student Association - 1770 West Bank Dr., S110, Peterborough
  • Union Station - 140 Bay St., Toronto
  • University of Guelph - University Centre
    50 Stone Rd. E., Guelph
  • University of Waterloo - 200 University Ave. W., Waterloo
  • Uxbridge - Uxbridge Travel Centre - 15 Brock St. W., Uxbridge
  • Wilfrid Laurier University - 75 University Ave W., Waterloo
  • York Mills Bus Terminal - 4023 Yonge St., North York
  • York University - Inkblotz - 4700 Keele St., North York
 

Hamilton Street Railway (HSR)

  • HSR Ticket Office - 36 Hunter St. E., Hamilton
  • Municipal Service Centre - City Hall - 71 Main Street West, Hamilton
  • Municipal Service Centre - Dundas - 60 Main Street, Dundas
  • Fortinos – 75 Centennial Pkwy N, Hamilton*
  • Fortinos – 65 Mall Rd, Hamilton*
  • Fortinos – 1550 Upper James St, Hamilton*
  • Fortinos – 54 Wilson Street West, Ancaster*
  • Fortinos – 50 Dundurn St, Hamilton*
  • Fortinos – 1579 Main St W, Hamilton*
  • Fortinos – 115 Hamilton St N, Waterdown*
  • Fortinos – 21 Upper Centennial Pkwy S, Stoney Creek*
  • Fortinos – Fiesta Mall, 102 Hwy #8, Stoney Creek*

    * This location sells preloaded cards, reloads cards, and sets concessions.


MiWay

  • City Centre Transit Terminal - 200 Rathburn Rd. W., Mississauga
  • TTC Islington Subway Station (MiWay Booth) - 1226 Islington Avenue, Toronto

Oakville Transit

  • Central Library - 120 Navy St., Oakville
  • Glen Abbey Library - 1415 Third Line, Oakville
  • Iroquois Ridge Library - 1051 Glenashton Dr., Oakville
  • Oakville Town Hall - 1225 Trafalgar Rd., Oakville
  • Oakville Transit Office - 430 Wyecroft Rd., Oakville
  • River Oaks Community Centre - 2400 Sixth Line, Oakville
  • Woodside Library - 1274 Rebecca St., Oakville

OC Transpo

  • St. Laurent Station / Station St-Laurent - 1300 St. Laurent Blvd., Ottawa
  • Lincoln Fields Station / Station Lincoln Fields - 2451 Carling Ave., Ottawa
  • Place d'Orléans Station / Station Place d'Orléans - 110 Place D'Orleans, Ottawa
  • Mackenzie King Station (Rideau Centre) / Station Mackenzie King (Centre Rideau) - 50 Rideau St., Ottawa

Toronto Transit Commission (TTC)

  • Davisville Customer Service Centre - 1900 Yonge Street, Toronto
  • Union Station - 55 Front Street West, Toronto*
* This location sells preloaded cards only

York Region Transit/Viva (YRT/Viva)

  • YRT/Viva Head Office - 50 High Tech, 5th floor, Richmond Hill
  • Food Basics - 1070 Major Mackenzie Dr, Richmond Hill **
  • Gateway Newsstand (Finch GO Bus Terminal) - 5600 Yonge Street  **
  • Petro-Canada - 7400 Bathurst Street, Vaughan **
  • Petro- Canada - Vaughan Mills Mall Terminal, 9070 Jane St., Vaughan **
  • Churchill Cigar - Markville Mall - 5000 Highway 7 East, Markham **
  • Inkblotz (York University) York Lanes - 4700 Keele Street, Toronto **
  • JC Convenience (Bernard Terminal) - 10909 Yonge St., Unit 41, Richmond Hill **
  • Sutton Library - 5279 Black River Rd., Sutton**
  • Gateway on the GO (Newmarket Terminal) - 320 Eagle Street West, Newmarket **
  • Gateway Newsstand - Hillcrest Mall, 9350 Yonge St., Richmond Hill**
  • Metro - 1 Henderson Dr., Aurora **
  • Metro - 404 Plaza, 1111 David Dr., Newmarket **
  • Metro - 5612 Main St., Stouffville**

** Please note: These locations only provide card loading and overdraft clearing services. Current month passes available for first 14 days of the month, following month available last 14 days of the month.
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