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Tap into an easier commute.

Contact PRESTO

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Visit our frequently asked questions (FAQ) page which may provide you with the information you are seeking.

...for assistance with card purchase, registration, activation, balance, adding value, autoload, requested reload, a lost or stolen card.

By Phone:
Calls from within Canada/United States: 1-8-PRESTO-123 (1-877-378-6123)
Calls from outside Canada/United States: 905-397-2034 (long distance charges may apply)
(Follow options 7-1-1 for TTY)

Our Interactive Voice Response system is available 24 hours a day, 7 days a week. Live agents are available from Monday to Friday 6 a.m. to 10 p.m., and on weekends and holidays 9 a.m. to 9 p.m.
By Mail:
PRESTO Customer Service Centre
PO BOX 1051, Thorold ON L2V 5A8
By Email:
Complete the form below and we'll get back to you within 5 business days. For urgent matters, we recommend you call us at 1-877-378-6123.

For a fast and complete response, please give us as much detail as possible, including your PRESTO card number and additional contact details.

Important note:
The form below does not support any of the following characters:
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Contact your Transit Agency

...for information about fares & discounts, transit schedules, transfers,customer service outlet location PRESTO device locations.

GO Transit

1.888.GET ON GO (438.6646)

Brampton Transit


Burlington Transit

905.639.0550 (BusLine)
905.639.5158 (Handi-Van)

Durham Region Transit


Hamilton Street Railway (HSR)




Oakville Transit


OC Transpo




York Region Transit