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Contact PRESTO

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Visit our frequently asked questions (FAQ) page which may provide you with the information you are seeking.

...for assistance with card purchase, registration, activation, balance, adding value, autoload, requested reload, a lost or stolen card.

By Phone:
1-8-PRESTO-123 (1-877-378-6123)
TTY: #711, 1 (800) 855-0511
Our Interactive Voice Response system is available 24 hours a day, 7 days a week. Live agents are available from Monday to Friday 6 a.m. to 10 p.m., and on weekends and holidays 9 a.m. to 9 p.m.
By Mail:
PRESTO Customer Service Centre
PO BOX 1051, Thorold ON L2V 5A8
By Email:
Complete the form below and we'll get back to you within 5 business days. For urgent matters, we recommend you call us at 1-877-378-6123.

For a fast and complete response, please give us as much detail as possible, including your PRESTO card number and additional contact details.

Important note:
The form below does not support any of the following characters:
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  example: jsmith@mail.com
*
 

Contact your Transit Agency

...for information about fares & discounts, transit schedules, transfers,customer service outlet location PRESTO device locations.

GO Transit

1.888.GET ON GO (438.6646)

Brampton Transit

905.874.2999

Burlington Transit

905.639.0550 (BusLine)
905.639.5158 (Handi-Van)

Durham Region Transit

1.866.247.0055

Hamilton Street Railway (HSR)

905.527.4441

MiWay

905.615.4311

Oakville Transit

905.815.2020

OC Transpo

613.741.4390

TTC

416.393.4636

York Region Transit

1.866.668.3978