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Contact PRESTO

Visit our frequently asked questions (FAQ) page which may provide you with the information you are seeking.

For assistance with card purchase, registration, activation, balance, adding value, autoload, requested reload, or a lost or stolen card.

By Phone:
Calls from within Canada/United States: 1-8-PRESTO-123 (1-877-378-6123)
Calls from outside Canada/United States: 905-397-2034 (long distance charges may apply)
(Follow options 7-1-1 for TTY)

Our Interactive Voice Response system is available 24 hours a day, 7 days a week. Live agents are available from Monday to Friday 6 a.m. to 10 p.m., and on weekends and holidays 9 a.m. to 9 p.m.
By Mail:
PRESTO Customer Service Centre
PO BOX 1051, Thorold ON L2V 5A8
By Email:
Complete the form below and we'll get back to you within 5 business days. For urgent matters, we recommend you call us at 1-877-378-6123.

For a fast and complete response, please give us as much detail as possible, including your PRESTO card number and additional contact details.

Important note:
The form below does not support any of the following characters:
| & ; $ % ' \ " <> () + ,

Asterisk (*) indicates required fields

Contact your Transit Agency

For information about fares and discounts, transit schedules, transfers, customer service outlet locations and PRESTO device locations.

GO Transit


Brampton Transit


Burlington Transit

905-639-0550 (BusLine)
905-639-5158 (Handi-Van)

Durham Region Transit


Hamilton Street Railway (HSR)




Oakville Transit


OC Transpo


Toronto Transit Commission (TTC)


Union Pearson Express


York Region Transit


Media Information

If you have an inquiry, please contact Media Relations by email at or call the media line at 416-202-5859.

Commercial Opportunities

Learn more about how you can reach your audience through Metrolinx assets, including GO Transit, UP Express, PRESTO, Eglinton Crosstown, and Smart Commute. Visit the Commercial Opportunities page on to get information about how to enhance your message through advertising, property-use, partnerships and sponsorships.