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Tap into an easier commute.

Paper Forms

You can use paper forms to register your card and set up Autoload, Auto-renew, or Requested Reload. Mail completed forms to:

PRESTO Customer Service Centre
P.O. Box 1051
Thorold, ON L2V 5A8

Forms are processed within 24 hours of receipt.

Obtain a Refund

Download and complete a refund form:

Register Your Card by Paper Form

Download and complete the registration form:

Mail the completed form to the PRESTO Customer Service Centre at the address at the top of this page.

Expiry

Transactions performed by paper form will expire in 30 days if you do not tap your card by using it to travel or using a Balance Checker. To reactivate an expired transaction, call 1-8-PRESTO-123 (1-877-378-6123) to reactivate it.

Set Up Autoload by Paper Form

Autoload can only be used on registered cards.

  1. Download and complete the contr​act form:
  2. Mail the completed form to the PRESTO Customer Service Centre at the address at the top of this page.
  3. Be sure to tap your card within 30 days of processing. After this, your Autoload setup will expire.

If your Autoload setup expires, call 1-8-PRESTO-123 (1-877-378-6123) to reactivate it.

Set Up Auto-renew by Paper Form

Auto-renew can only be used on registered cards.
  1. Download and complete the contract form:
  2. Mail the completed form to the PRESTO Customer Service Centre at the address at the top of this page.
  3. Be sure to tap your card within 30 days of processing. After this your Auto-renew setup will expire.

If your Auto-renew setup expires, call 1-8-PRESTO-123 (1-877-378-6123) to reactivate it.

Set Up Requested Reload by Paper Form

Requested Reload can only be used on registered cards.

  1. Download and complete the contract form:
  2. Mail the completed form to the PRESTO Customer Service Centre at the address at the top of this page.
  3. Load funds to your card online or by phone at 1-8-PRESTO-123 (1-877-378-6123) whenever you need to.
 
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