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PRESTO FAQ - PRESTO Customer Charter

Have questions about using PRESTO? Find helpful answers to some of our most commonly asked questions.

The PRESTO Customer Charter includes commitments we are making to our customers to improve your experience with PRESTO. The Charter has three commitments:

  • We will keep PRESTO smart and simple, so it’s easy for you to use and understand

  • We will continuously improve our service and keep PRESTO running smoothly

  • We will keep you informed and make every effort to resolve any concern you have

PRESTO launched its Customer Charter in 2016, delivering on its commitment to provide an improved customer experience for customers across the Greater Toronto and Hamilton Area and Ottawa.

With everything we do at PRESTO, we strive to provide the best customer service possible. The PRESTO Customer Charter will form the foundation of our customer service experience moving forward.

The GO Transit Passenger Charter outlines very specific promises related to GO Transit service. The PRESTO Customer Charter includes commitments made across the entire PRESTO system within the Greater Toronto and Hamilton Area (GTHA) and Ottawa region, and not specific to one transit agency.

With the introduction of the PRESTO Customer Charter there are no plans to provide refunds for service-related issues.

Customers can visit the PRESTO website, call our Contact Centre at 1-877-378-6123, and follow us on social media on Twitter and Facebook.

Please visit our Setting up a PRESTO card FAQ for more information.