You should only purchase PRESTO cards and load funds or passes through authorized sales channels, which includes Shoppers Drug Mart, Fare Vending Machines, Self-Serve Reload Machines, prestocard.ca and Customer Service Outlets. Never purchase a card or try to load funds and passes through an unauthorized seller.

Friendly staff can help PRESTO users with:

  • Purchasing a new or replacement PRESTO card
  • Loading money and passes to your PRESTO card
  • Setting up a child, youth or senior fare or Default Trip for GO Transit
  • Obtaining a refund for your card
  • Providing general information about using PRESTO
  • Reporting a lost or stolen card

*Not all locations offer all of these services.


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