Tap On. Ride Easy.

Customer Service Outlets

Customer Service Outlets can be found at transit locations across the Greater Toronto and Hamilton Area (GTHA) and Ottawa.


Friendly staff can help PRESTO users with:

  • Purchasing a new or replacement PRESTO card
  • Loading money and passes to your PRESTO card
  • Setting up a child, student or senior fare or Default Trip for GO Transit
  • Obtaining a refund for your card
  • Providing general information about using PRESTO
  • Reporting a lost or stolen card

*Not all locations offer all of these services.

Phone: 905-874-2999

Bramalea Terminal - 160 Central Park Dr., Brampton
Downtown Terminal - 8 Nelson St., Brampton
Brampton Gateway Terminal - 501 Main St. S., Brampton
Clark Transit Facility - 185 Clark Blvd., Brampton
Sandalwood Transit Facility - 130 Sandalwood Pkwy. W., Brampton
Trinity Common Terminal - 164 Great Lakes Drive, Brampton


Phone: 905-639-0550 (Busline) / 905-639-5158 (Handi-Van)

Downtown Bus Terminal - 430 John St., Burlington

Phone: 1-866-247-0055

Oshawa Centre, United Way Information Kiosk, 419 King St W, Oshawa, ON L1J 2K5
Pickering Town Centre Guest Services, 1355 Kingston Road, Pickering
Regional Headquarters, 605 Rossland Road East, Whitby
Westney Division, 110 Westney Road South, Ajax

Phone: 1-888-GET ON GO (438-6646)

Visit the Stations page on gotransit.com for a list of stations, terminals and agencies. Rail Stations are staffed, with the exception of Centennial, Lincolnville, Kennedy and York University. Some stations have limited hours

Phone: 905-527-4441

Fortinos – 21 Upper Centennial Pkwy S, Stoney Creek
Fortinos – 50 Dundurn St, Hamilton
Fortinos – 54 Wilson Street West, Ancaster
Fortinos – 65 Mall Rd, Hamilton
Fortinos – 75 Centennial Pkwy N, Hamilton
Fortinos – Fiesta Mall, 102 Hwy #8, Stoney Creek
Fortinos – 115 Hamilton St N, Waterdown
Fortinos – 1550 Upper James St, Hamilton
Fortinos – 1579 Main St W, Hamilton
HSR Ticket Office – 36 Hunter St. E., Hamilton
Municipal Service Centre – Ancaster, 300 Wilson Street East, Ancaster
Municipal Service Centre – City Hall, 71 Main Street West, Hamilton
Municipal Service Centre – Dundas, 60 Main Street, Dundas
Municipal Service Centre – 777 Highway #8, Stoney Creek

Phone: 905-615-INFO (4636)

Burnhamthorpe Community Centre - 1500 Gulleden Drive, Mississauga*
Carmen Corbasson Community Centre - 1399 Cawthra Road, Mississauga*
City Centre Transit Terminal - 200 Rathburn Rd. W., Mississauga
Clarkson Community Centre - 2475 Truscott Drive, Mississauga*
Erin Meadows Community Centre - 2800 Erin Centre Boulevard, Mississauga*
Frank McKechnie Community Centre - 310 Bristol Road East, Mississauga*
Huron Park Community Centre - 830 Paisley Blvd, Mississauga*
Malton Community Centre - 3540 Morning Star Drive, Mississauga*
Mississauga Valley Community Centre - 1275 Mississauga Valley Boulevard, Mississauga*
River Grove Community Centre - 5800 River Grove Ave., Mississauga*
South Common Community Centre - 2233 South Millway, Mississauga*
TTC Islington Subway Station (MiWay Booth) - 1226 Islington Avenue, Toronto*

*Please note: These locations are for specific transactions such as: purchasing a card, setting a concession fare and loading value onto a card (payment can be made by cash, credit or debit).

Phone: 905-815-2020

Central Library - 120 Navy St., Oakville
Glen Abbey Library - 1415 Third Line, Oakville
Iroquois Ridge Library - 1051 Glenashton Dr., Oakville
Oakville Town Hall - 1225 Trafalgar Rd., Oakville
Oakville Transit Office - 430 Wyecroft Rd., Oakville
River Oaks Community Centre - 2400 Sixth Line, Oakville
Woodside Library - 1274 Rebecca St., Oakville

Phone: 613-741-4390

Ben Franklin Place / Place Ben-Franklin - 101 Centrepoint Dr., Ottawa
City Hall / Hôtel de ville - 110 Laurier Avenue West, Ottawa
Kanata Client Service Centre / Centre du service à la clientèle Kanata - 580 Terry Fox Dr., Kanata, Ottawa
Lincoln Fields Station / Station Lincoln Fields - 2451 Carling Ave., Ottawa
Place d'Orléans Station / Station Place d'Orléans - 110 Place D'Orleans Dr., Ottawa
Rideau Centre / Centre Rideau - 50 Rideau St., 3rd Floor, Ottawa
St. Laurent Station / Station St-Laurent - 1300 St. Laurent Blvd., Ottawa

At select Shoppers Drug Mart locations, you can purchase a PRESTO card, load it with funds or an Adult or Senior TTC Monthly pass, or set up a fare type, such as child, student or senior. Current Shoppers Drug Mart locations that offer PRESTO services are:

East York

  • Bayview & Fleming, 1601 Bayview Avenue, Toronto
  • Danforth & Ellerbeck, 180 Danforth Avenue, Toronto
  • Danforth & Main, 2494 Danforth Avenue, Toronto
  • East York Town Centre, 45 Overlea Boulevard, Toronto
  • Pape & Cosburn, 1012 Pape Avenue,Toronto
  • St. Clair & O'Connor, 812 O'Connor Drive, Toronto

Etobicoke

  • Albion Mall, 1530 Albion Road, Etobicoke
  • Bostock Plaza, 900 Albion Road, Building A, Unit 1, Toronto
  • Burnhamthorpe Mall, 666 Burnhamthorpe Road, Etobicoke
  • The East Mall, 600 The East Mall, Unit 1, Etobicoke
  • Humbertown Shopping Centre, 270 The Kingsway, Etobicoke
  • Lakeshore & 30th, 3464 Lakeshore Boulevard West, Etobicoke
  • Lakeshore Boulevard, 2850 Lakeshore Boulevard West, Etobicoke
  • Lakeshore & Parklawn, 2206 Lakeshore Boulevard West, Toronto
  • Lloyd Manor Plaza, 201 Lloyd Manor Road, Etobicoke
  • Martinway Plaza,415 The Westway, Block A, Unit # 1, Etobicoke
  • The Queensway, 125 The Queensway, Etobicoke
  • Rexdale Plaza, 123 Rexdale Boulevard, Etobicoke
  • Royal York, 3010 Bloor Street West, Etobicoke
  • Sherway Gardens, 25 The West Mall, Unit # 1267, Etobicoke
  • Six Points Plaza, 5230 Dundas Street West, Etobicoke
  • Thorncrest Plaza, 1500 Islington Avenue, Toronto
  • Westway Plaza, 1735 Kipling Avenue, Toronto

North York

  • 4990 Yonge Street, 4990 Yonge Street, Toronto
  • Bathurst & Invermay,3874 Bathurst Street, Toronto
  • Center Point Mall, 6428 Yonge Street, North York
  • The Donway West, 946 Lawrence Avenue East, Unit 2, Toronto
  • Downsview Plaza, 1084 Wilson Avenue, Toronto
  • Finchdale Plaza, 2550 Finch Avenue West, North York
  • Flemingdon Park Plaza 747 Don Mills Road, Unit 1, Toronto
  • Jane-Finch Mall, 3975 Jane Street, Toronto
  • Lawrence & Dufferin, 770 Lawrence Avenue Road, Toronto
  • Leslie & York Mills, 1859 Leslie Street, Toronto
  • Nymark Plaza, 4865 Leslie Street, Toronto
  • Parkwoods Centre, 1285 York Mills Road, Building A, Toronto
  • Pickle Barrel Plaza, 5899 Leslie Street, Toronto
  • Victoria Van Horne S.C., 2794 Victoria Park Avenue, Toronto
  • Yonge & Finch, 5576 Yonge Street, North York
  • Yonge & St. Germain, 3366 Yonge Street, Toronto
  • York Plaza, 1597 Wilson Avenue, North York
  • York University Keele Campus, 4700 Keele Street, York Lanes, Toronto

Scarborough

  • Agincourt Mall, 2330 Kennedy Road, Toronto
  • Cedar Heights Plaza, 629 Markham Road, Scarborough
  • Cliffcrest Plaza, 2999 Kingston Road, Scarborough
  • Eastown Centre, 2751 Eglinton Avenue East, Scarborough
  • Kennedy & Lawrence, 2251 Lawrence Avenue East, Scarborough
  • Kenway Plaza, 2428 Eglinton Avenue East, Scarborough
  • Kingside Pharmacy, 255 Morningside Avenue, Scarborough
  • Kingston & Sandown, 2301 Kingston Road, Scarborough
  • McCowan & Ellesmere, 1235 McCowan Road, Scarborough
  • McLevin & Neilson, 1400 Neilson Road, Scarborough
  • Middlefield & Steeles, 5671 Steeles Avenue East, Scarborough
  • Ravine Park Plaza, 265 Port Union Road, Scarborough
  • Rylander & Kingston, 91 Rylander Boulevard, Unit 1022, Scarborough
  • Sheppard & Markham, 1780 Markham Road, Unit A, Scarborough
  • Sheppard & Victoria Park, 2901 Sheppard Avenue East, Scarborough
  • Woodside Square, 1571 Sandhurst Circle, Unit 206, Scarborough

Toronto

  • 1630 Danforth/Coxwell, 1630 Danforth Avenure, Toronto
  • Avenue & Lawrence, 1500 Avenue Road, Toronto
  • The Beaches, 2000 Queen street East, Toronto
  • Bloor & Dovercourt, 958 Bloor Street West, Toronto
  • Bloor West Village, 2223 Bloor Street West, Toronto
  • College & Bathurst, 463 College Street, Toronto
  • College Square, 725 College Street, Toronto
  • Edison Center, 2345 Yonge Street, Toronto
  • Eglinton & Caledonia, 2343 Eglinton Avenue West, Toronto
  • Eglinton & Dufferin, 1840 Eglinton Avenue West, Toronto
  • Hudson’s Bay Centre, 20 Bloor Street East, Toronto
  • Jane & Runnymede, 3446 Dundas Street West, Toronto
  • Jane & Trethewey, 1533 Jane Street, Toronto
  • Keele & St. Clair, 620 Keele Street, Toronto
  • King & Peter, 388 King Street West, Toronto
  • King & Spadina, 500 King Street West, Toronto
  • King & Strachan, 901 King Street West, Toronto
  • Lower Jarvis, 18 Lower Jarvis Street, Toronto
  • Lucliff Place, 700 Bay Street, Toronto
  • Mount Pleasant Road, 759 Mount Pleasant Road, Toronto
  • Queen & Bathurst, 524 Queen Street West, Unit A, Toronto
  • Queen & Carlaw, 970 Queen Street East, Toronto
  • Queen's Quay, 390 Queen's Quay West, Unit 110, Toronto
  • Queen Street East, 351 Queen Street East, Toronto
  • Queen Street West, 1033 Queen Street West, Unit A, Toronto
  • Queen West, 1473 Queen Street West, Toronto
  • Royal Bank Plaza, 200 Bay Street, Royal Bank Plaza,Toronto
  • Spadina & Dupont, 292 Dupont Street, Toronto
  • St. Clair & Bathurst, 523 St. Clair Avenue West, Toronto
  • Weston & Lawrence, 1995 Weston Road, Toronto
  • Yonge & Charles, 718 Yonge Street, Toronto
  • Yonge & Davenport, 817 Yonge street, Toronto
  • Yonge & St. Clair, 1507 Yonge Street, Toronto

NOTE: Identification may be required to set certain fare types. More information on identification requirements can be found on the TTC website.

Phone: 416-393-INFO (4636)

Davisville Customer Service Centre - 1900 Yonge Street, Toronto

We’re introducing new and easy-to-use Fare Vending Machines at the stations on the TTC’s Line 1 Extension, with more locations to follow in 2018.

Our new Fare Vending Machines allow you to:

  • Buy PRESTO cards with cash, debit or credit card
  • Load funds or passes instantly with cash, debit card or credit card
  • Check your balance and transaction history

We’ll be installing these new machines at more stations throughout 2018. Here’s where you can find them now:

  • Downsview Park Station
  • Finch West Station
  • Highway 407 Station
  • Pioneer Village Station
  • Sheppard West Station
  • Vaughan Metropolitan Centre Station
  • Wilson Station
  • York University Station

Gateway Newstands:

Please note: These locations sell pre-loaded PRESTO cards only. Individual Gateway Newstands locations determine and set the fees they may charge for any credit and debit transactions. 

  • Bathurst Station - 819 Bathurst Street, Toronto*
  • Bay Station - 1240 Bay Street, Toronto*
  • Bayview Station - 550 Sheppard Avenue East, North York
  • Bloor-Yonge Station (North & South) - 20 Bloor Street East, Toronto*
  • Broadview Station - 769 Broadview Avenue, Toronto*
  • Castle Frank Station - 600 Bloor Street East, Toronto
  • Chester Station - 22 Chester Avenue, Toronto
  • College Station - 3 Carlton Street, Toronto*
  • Coxwell Station - 355 Strathmore Boulevard, Toronto
  • Davisville Station - 1900 Yonge Street, Toronto
  • Don Mills Station - 1700 Sheppard Avenue East, North York
  • Donlands Station - 30 Donlands Avenue, Toronto
  • Dufferin Station - 1006 Dufferin Street, North York*
  • Dundas Station (North & South) - 3 Dundas Street East, Toronto*
  • Dundas West Station - 2365 Dundas Street West, Toronto
  • Dupont Station - 263 Dupont Street, Toronto*
  • Eglinton Station - 2190 Yonge Street, Toronto
  • Finch Station - 5600 Yonge Street, North York*
  • High Park Station - 35 Quebec Avenue, Toronto*
  • Islington Station - 1226 Islington Avenue, Etobicoke*
  • Jane Station - 15 Jane Street, Toronto
  • Keele Station - 21 Keele Street, Toronto
  • Kennedy Station - 2455 Eglinton Avenue East, Scarborough
  • King Station - 3 King Street East, Toronto
  • Kipling Station - 950 Kipling Avenue, Etobicoke*
  • Lansdowne Station - 691 Lansdowne Avenue, Toronto
  • Lawrence West Station - 665 Lawrence Avenue West, Toronto
  • Main Street Station - 315 Main Street, Toronto*
  • Museum Station - 75 Queen's Park, Toronto
  • Old Mill Station - 2672 Bloor Street West, Etobicoke
  • Osgoode Station - 181 Queen Street West, Toronto*
  • Ossington Station - 746 Ossington Avenue, Toronto*
  • Pape Station - 743 Pape Avenue, Toronto
  • Queen Station (Albert Street Entrance) - 3 Queen Street East, Toronto
  • Queen Station (North & South) - 3 Queen Street East, Toronto
  • Queen's Park Station - 129 College Street, Toronto*
  • Royal York Station - 955 Royal York Road, Etobicoke
  • Runnymede Station - 265 Runnymede Road, Toronto
  • Scarborough Centre Station - 290 Borough Drive, Scarborough
  • Sheppard Station - 20 Sheppard Avenue West, North York*
  • Sheppard West - 1035 Sheppard Avenue West, North York*
  • Sherbourne Station - 633 Sherbourne Street, Toronto*
  • Spadina Station - 6 Spadina Road, Toronto*
  • St Andrew Station - 173 King Street West, Toronto*
  • St Clair Station - 15 Saint Clair Avenue East, Toronto*
  • St Clair West Station - 10 Tichester Road, York
  • St George Station - 139 Saint George Street, Toronto
  • St George Station (Bedford Street Entrance) - 139 Saint George Street, Toronto*
  • Union Station - 55 Front Street West, Toronto*
  • Victoria Park Station - 777 Victoria Park Avenue, East York
  • Warden Station - 701 Warden Avenue, Scarborough
  • Wellesley Station - 16 Wellesley Street East, Toronto*
  • Wilson Station - 570 Wilson Avenue, North York
  • York Mills Station - 4015 Yonge Street, North York*
  • Yorkdale Station - Yorkdale Road and Yorkdale Service Road, North York*

*Senior cards available

Phone: 416-869-3300 (Local) or 1-844-GET-ON-UP (438-6687) (International)

Bloor Station - 1456 Bloor Street West, Toronto
Pearson Airport, Terminal 1 - 6301 Silver Dart Drive, Mississauga
Union Station - 61 Front Street West, Toronto
Weston Station - 1865 Weston Road, Toronto

Phone: 1-866-668-3978

Aurora

Metro - 1 Henderson Dr., Aurora 

Georgina

Georgina Library (Keswick Branch) - 90 Wexford Dr., Keswick
Sutton Library - 5279 Black River Rd., Sutton
Shoppers Drug Mart - 411 The Queensway South, Keswick

King City

King Township Public Library - 1970 King Rd, King City 

Markham

Churchill Cigar - Markville Mall - 5000 Highway 7 East, Markham
City of Markham - 101 Town Centre Blvd., Markham
Petro Canada - 9249 Ninth Line, Markham 

Newmarket

Gateway on the GO (Newmarket GO Bus Terminal) - 320 Eagle Street West, Newmarket 
Magna Centre - 800 Mulock Dr., Newmarket 
Metro - 404 Plaza, 1111 Davis Dr., Newmarket 
Town of Newmarket - 395 Mulock Dr., Newmarket 

Richmond Hill

Food Basics - 1070 Major Mackenzie Dr., Richmond Hill 
JC Convenience (Bernard Terminal) - 10909 Yonge Street, Unit 41, Richmond Hill 
YRT/Viva Head Office - 50 High Tech Rd., 5th floor, Richmond Hill

Toronto

Gateway Newstands (Finch GO Bus Terminal) - 5600 Yonge Street
Inkblotz (York University) York Lanes - 4700 Keele Street, Toronto 

Vaughan

Petro-Canada - 7400 Bathurst Street, Vaughan *
Petro-Canada - Vaughan Mills Mall Terminal, 9070 Jane Street, Vaughan *

Whitchurch-Stouffville

Metro - 5612 Main Street, Stouffville

*PRESTO cards are not available for sale at these locations. These locations only provide e-purse and monthly pass card loading, and overdraft clearing services.
+Concessions cannot be set at these locations.
Please note: Monthly passes for the current month are available during the first 14 days of the month; next month's pass is available during the last 14 days of the month.