Correspondence may be submitted to the attention of:Coordinator, Freedom of Information and Protection of Privacy
Personal information that may be collected by PRESTO in connection with your use of the PRESTO Card is recorded information that identifies individuals and may include:
In connection with the PRESTO Services to be provided, personal information may be collected by PRESTO from you. As well, PRESTO may collect information about you through your use of the PRESTO Card.
PRESTO limits the amount and type of personal information collected from you to only the personal information that is required for the purposes outlined below, or the purposes identified to you when PRESTO requests your personal information. PRESTO will not use your personal information for any other purpose without first obtaining your consent.
PRESTO’s primary purpose for collecting your personal information is to provide the services and/or products requested by you. In addition, you agree that your personal information may be used, among other things, to:
You have the right at any time to withdraw your consent by providing written notice to PRESTO, provided that there are no legal requirements to prevent this. However, if you withdraw your consent, you may no longer be eligible to use or be provided with some or all of the PRESTO Services, including use of the PRESTO Card.
In accordance with FIPPA, the collection of your personal information by PRESTO is limited to that which is necessary for the purposes identified herein. All personal information is collected by PRESTO in a fair and lawful manner.
You may request access to your personal information at any time. PRESTO will act in accordance with FIPPA in providing you with a complete accounting of your personal information contained in PRESTO’s records. However, there may be circumstances where PRESTO is unable to provide all such information to you, such as, for example, if your records: (i) contain references to other persons; (ii) are subject to legal privilege; (iii) contain confidential information proprietary to PRESTO or another person (including, without limitation, proprietary information of any Service Providers); (iv) relate to an investigation regarding a breach of any agreement with PRESTO or any of its affiliates or contravention of laws; or (v) cannot be disclosed for any other legal reason. PRESTO endeavours to keep your personal information as accurate, complete and up–to–date as possible. If you wish to verify, update, remove or amend your personal information in our records, please notify PRESTO in writing as set out above. If an individual successfully demonstrates the inaccuracy or incompleteness of personal information, PRESTO shall amend the information as required. Depending upon the nature of the information challenged, amendment may involve the correction, deletion, or addition of information. Where appropriate, the amended information shall be transmitted to third parties having access to the information in question.
Cookies are generally used to make it more convenient for users to move around the PRESTO Website. If you choose, cookies may be used to 'remember' certain personal information, such as your password, in order to make it easier and faster to log-in and navigate the PRESTO Website. These types of cookies need to be stored on your computer's hard drive. Cookies used by PRESTO are encrypted to make the information in cookies unreadable to anyone except PRESTO.
PRESTO is committed to disclosing information relating to its policies, practices and management in accordance with FIPPA.
Metrolinx will investigate all complaints. If a complaint is found to be justified, Metrolinx and PRESTO shall take appropriate measures, including, if necessary, amending its policies and practices.