Have a question or need some help with PRESTO? Contact us in a number of different ways.
PRESTO has an online Chat feature to help with general questions. If you sign in to your PRESTO Account you can also now use the Chat feature for account-specific transactions, including:
Load funds
Report a lost/stolen/damaged card
Activate a card
Check card balance
Reset card PIN
PRESTO offers a 24/7 Virtual Assistant, as well as Live Chat Agents that are available during the same hours as our Contact Centre, Monday to Friday 6 a.m. to 10 p.m., weekends 9 a.m. to 9 p.m. and on holidays 9 a.m. to 5 p.m.
Complete the form below and we'll get back to you within five business days. For urgent matters, we recommend you call us at 1-877-378-6123
Asterisk (*) indicates required fields
Calls from within Canada/United States: 1-8-PRESTO-123 (1-877-378-6123)
Calls from outside Canada/United States: 905-397-2034 (long distance charges may apply)
Our Interactive Voice Response system is available 24 hours a day, 7 days a week. Live agents are available to help Monday to Friday 6 a.m. to 10 p.m., weekends 9 a.m. to 9 p.m. and on holidays 9 a.m. to 5 p.m.
PRESTO Customer Service Centre
P.O. Box 730, St. Catharines Main, St. Catharines, ON L2R 6Y6
Contact your Transit Agency for information about fares and discounts, transit schedules, transfers, Customer Service Outlet locations and PRESTO device locations.
Brampton Transit
905-874-2999
Burlington Transit
905-639-0550 (BusLine)
905-639-5158 (Handi-Van)
Durham Region Transit
1-866-247-0055
GO Transit
1-888-438-6646
Hamilton Street Railway (HSR)
905-527-4441
MiWay
905-615-4636
Oakville Transit
905-815-2020
OC Transpo
613-741-4390
Toronto Transit Commission (TTC)
416-393-4636
Union Pearson Express (UPE)
416-869-3300
York Region Transit (YRT)
1-866-668-3978
Commercial Opportunities
Learn more about how you can reach your audience through Metrolinx assets, including GO Transit, UP Express, PRESTO, Eglinton Crosstown, and Smart Commute. Visit the Commercial Opportunities page on metrolinx.com to get information about how to enhance your message through advertising, property-use, partnerships and sponsorships.
