Have a question or need some help with PRESTO? Contact us in a number of different ways.
PRESTO has now introduced a new online Chat feature to its website to assist with general inquiries. For account-specific inquiries, please call our Contact Centre at 1-877-378-6123.
PRESTO offers both a 24/7 Virtual Assistant and Live Chat Agents, which are available during the same hours as our Contact Centre, Monday to Friday 6 a.m. to 10 p.m., and on weekends and holidays 9 a.m. to 9 p.m.
Complete the form below and we'll get back to you within five business days. For urgent matters, we recommend you call us at 1-877-378-6123
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Calls from within Canada/United States: 1-8-PRESTO-123 (1-877-378-6123)
Calls from outside Canada/United States: 905-397-2034 (long distance charges may apply)
(Follow options 7-1-1 for TTY)
Our Interactive Voice Response system is available 24 hours a day, 7 days a week. Live agents are available to help Monday to Friday 6 a.m. to 10 p.m., and on weekends and holidays 9 a.m. to 9 p.m.
PRESTO Customer Service Centre
PO Box 1051, Thorold ON L2V 5A8
Contact your Transit Agency for information about fares and discounts, transit schedules, transfers, Customer Service Outlet locations and PRESTO device locations.
Durham Region Transit
Hamilton Street Railway (HSR)
Toronto Transit Commission (TTC)
Union Pearson Express (UPE)
York Region Transit (YRT)
Learn more about how you can reach your audience through Metrolinx assets, including GO Transit, UP Express, PRESTO, Eglinton Crosstown, and Smart Commute. Visit the Commercial Opportunities page on metrolinx.com to get information about how to enhance your message through advertising, property-use, partnerships and sponsorships.