Contact PRESTO

Have a question or need some help with PRESTO? Contact us in a number of different ways.

PRESTO has an online Chat feature to help with general questions. If you sign in to your PRESTO Account you can also now use the Chat feature for account-specific transactions, including:

Load funds
Report a lost/stolen/damaged card
Activate a card
Check card balance
Reset card PIN

PRESTO offers a 24/7 Virtual Assistant, as well as Live Chat Agents that are available during the same hours as our Contact Centre, Monday to Friday 6 a.m. to 10 p.m., weekends 9 a.m. to 9 p.m. and on holidays 9 a.m. to 5 p.m.


Complete the form below and we'll get back to you within five business days. For urgent matters, we recommend you call us at 1-877-378-6123

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Calls from within Canada/United States: 1-8-PRESTO-123 (1-877-378-6123)
Calls from outside Canada/United States: 905-397-2034 (long distance charges may apply)

Our Interactive Voice Response system is available 24 hours a day, 7 days a week. Live agents are available to help Monday to Friday 6 a.m. to 10 p.m., weekends 9 a.m. to 9 p.m. and on holidays 9 a.m. to 5 p.m.

PRESTO Customer Service Centre
P.O. Box 730, St. Catharines Main, St. Catharines, ON L2R 6Y6

Contact Your Transit Agency

Contact your Transit Agency for information about fares and discounts, transit schedules, transfers, Customer Service Outlet locations and PRESTO device locations.

Brampton Transit

Burlington Transit
905-639-0550 (BusLine)
905-639-5158 (Handi-Van)

Durham Region Transit

GO Transit

Hamilton Street Railway (HSR)


Oakville Transit

OC Transpo

Toronto Transit Commission (TTC)

Union Pearson Express (UPE)

York Region Transit (YRT)

Commercial Opportunities

Learn more about how you can reach your audience through Metrolinx assets, including GO Transit, UP Express, PRESTO, Eglinton Crosstown, and Smart Commute. Visit the Commercial Opportunities page on to get information about how to enhance your message through advertising, property-use, partnerships and sponsorships.