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Contact PRESTO

Have a question or need some help with PRESTO? Contact us in a number of different ways.

PRESTO has now introduced a new online Chat feature to its website to assist with general enquiries. For account-specific enquiries, please call our Contact Centre at 1-877-378-6123.

PRESTO offers both a 24/7 Virtual Assistant and Live Chat Agents, which are available during the same hours as our Contact Centre, Monday to Friday 6 a.m. to 10 p.m., and on weekends and holidays 9 a.m. to 9 p.m.

Complete the form below and we'll get back to you within five business days. For urgent matters, we recommend you call us at 1-877-378-6123

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Calls from within Canada/United States: 1-8-PRESTO-123 (1-877-378-6123)
Calls from outside Canada/United States: 905-397-2034 (long distance charges may apply)
(Follow options 7-1-1 for TTY)

Our Interactive Voice Response system is available 24 hours a day, 7 days a week. Live agents are available to help Monday to Friday 6 a.m. to 10 p.m., and on weekends and holidays 9 a.m. to 9 p.m.

PRESTO Customer Service Centre
PO Box 1051, Thorold ON L2V 5A8

Contact Your Transit Agency

Contact your Transit Agency for information about fares and discounts, transit schedules, transfers, Customer Service Outlet locations and PRESTO device locations.

Brampton Transit
905-874-2999

Burlington Transit
905-639-0550 (BusLine)
905-639-5158 (Handi-Van)

Durham Region Transit
1-866-247-0055

GO Transit
1-888-438-6646

Hamilton Street Railway (HSR)
905-527-4441

MiWay
905-615-4636

Oakville Transit
905-815-2020

OC Transpo
613-741-4390

Toronto Transit Commission (TTC)
416-393-4636

Union Pearson Express (UPE)
416-869-3300

York Region Transit (YRT)
1-866-668-3978


Commercial Opportunities

Learn more about how you can reach your audience through Metrolinx assets, including GO Transit, UP Express, PRESTO, Eglinton Crosstown, and Smart Commute. Visit the Commercial Opportunities page on metrolinx.com to get information about how to enhance your message through advertising, property-use, partnerships and sponsorships.