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Top 10 Most Asked Questions

Are you new to PRESTO? Don't worry, we've got you covered! Check out our list of frequently asked questions to get the answers you need to start using PRESTO!

Help by Topic

Lost or Damaged Cards

How to report a lost or damaged PRESTO card.

New to PRESTO

Information for new PRESTO customers.

Account Management

How to manage your PRESTO account.

Privacy and Security

How we protect and use your information.

Load Card

Loading, Autoload, Autorenew and checking your balance.

Apple Wallet

How to manage your PRESTO in Apple Wallet.

Google Wallet

How to manage PRESTO in Google Wallet.

PRESTO Contactless

Tap your credit or debit card to pay your fare.

Refunds

How to get a PRESTO refund.

Fare Type

How to set up and manage your fare type.

Student Programs & Vouchers

Information about E-Tickets and U-Passes.

Tax Credit

How to get your Transit Usage Report.

Trouble Logging In

Need assistance in log in? Find help here

Tapping & Transferring

Information for new PRESTO customers for tapping and tansferring or one fare

Learn through Videos

Report a lost or damaged card

Report your card missing to protect your balance and safely transfer your funds to another card in your account, or a new card.

Add funds to your card

Load money or passes onto your physical card you’re ready for your next trip.

Update your PRESTO fare type

Set the right fare type on your PRESTO card so that you’re paying the lowest fare you’re eligible for.

Load funds to your PRESTO card in Apple Wallet

Add money to your digital PRESTO card so you are ready for your next trip.

Contact Us

Customer Service Outlets

Customer Service Outlets and retail locations can be found across the Greater Toronto and Hamilton Area (GTHA) and Ottawa.

Support

Couldn’t find what you needed? Don’t worry, we’ve got you. Contact us for help with PRESTO.