A division of Metrolinx, an agency of the Ontario Government, PRESTO is the fare payment transit service for the Greater Toronto and Hamilton Area.
A division of Metrolinx, an agency of the Ontario Government, PRESTO is the fare payment transit service for the Greater Toronto and Hamilton Area.
Have questions about privacy and security when using PRESTO? Get the answers to some of our most asked questions here.
We know how important your personal information is to youPRESTO is committed to keeping your information confidential.
We never sell our customers’ personal information, and we ensure that staff that handle personal customer information receives the necessary training so that you can be confident your information is protected and used appropriatelyThis applies to all PRESTO and Metrolinx employees and agents
Your information will only be shared with third parties in a very limited number of serious circumstances in accordance with PRESTO’s Privacy Policy and the Freedom of Information and Protection of Privacy Act (FIPPA) where:
there are immediate and compelling concerns about an individual’s health or safety;
or required to comply with laws, regulations,
or court order; or an investigation is underway concerning a potential fraud or criminal offence.
In these rare situations, you can be assured that any request for information is considered very carefully to protect your privacyAny disclosure of your personal information is compliant with PRESTO’s Privacy Policy and the requirements of FIPPA and only the minimum amount of information is provided
Our Privacy Policy ensures that your information is protected at all times.
Under the Freedom of Information and Protection of Privacy Act (FIPPA), in certain circumstances, Metrolinx may share personal information of its PRESTO customers in response to a reasonable request from a police officer, special constable, or transit safety officer (“officers”)Each request for information from such officers is reviewed by the Metrolinx Privacy Office to ensure that Metrolinx’s response is compliant with our Privacy Policy and with FIPPA.
Metrolinx produces an annual PRESTO Privacy Transparency Report summarizing the number of law enforcement requests it has received for that year
PRESTO Privacy Transparency Report – 2023
