A division of Metrolinx, an agency of the Ontario Government, PRESTO is the fare payment transit service for the Greater Toronto and Hamilton Area.
A division of Metrolinx, an agency of the Ontario Government, PRESTO is the fare payment transit service for the Greater Toronto and Hamilton Area.
Have questions about how to use PRESTO in Apple Wallet? Here are the answers to some of our most commonly asked questions.
No, once you convert a physical PRESTO card to PRESTO in Apple Wallet you can’t convert it back to a physical PRESTO cardOnce you convert a physical card, it will no longer work
If you want to switch back to using a physical PRESTO card you can request a refund and buy a new physical cardA service fee will be applied to your refund amount
No, with Express Mode enabled on a PRESTO card in Apple Wallet, you can tap to pay without waking or unlocking your iPhone or Apple Watch, or authenticating with Face ID, Touch ID, or your passcode.
Yes You can have multiple PRESTO cards in your Apple Wallet, but only a single PRESTO card can be set to Express Mode at a timeThis is the card that will be chargedIf you want to use a different PRESTO card, you will have to manually select the card in your Apple wallet
Once a PRESTO card is added to your Apple Wallet, it will be associated to that Apple ID and cannot be moved to another Apple ID
There are two ways to add a PRESTO card in Apple Wallet to your Apple Watch Make sure your Apple Watch and iPhone are connected to each other.
1Buy a card through Apple Wallet using your Apple WatchOnce complete this card will be saved to your Apple Watch by default and can be transferred to your iPhone at any time 2Transfer an existing PRESTO card in Apple Wallet from your iPhone to your Apple Watch
Learn How Pay with your Apple Watch
If your iPhone or Apple Watch is lost, your PRESTO card in Apple Wallet will be suspended once the device is marked as “lost” in the Find My appThe card can be reactivated once your device is recovered.
Follow these steps to recover your card : 1Log into iCloud.com, select "Account Settings" 2Select your old iPhone and follow the prompts to "Remove all" from Apple Wallet 3On your new device, sign in to your Apple ID 4Open your Apple Wallet and select add new card 5Select Transit Pass 6Select "previous cards" and your card will be listed there
Yes! When you get a PRESTO card directly through Apple Wallet, it isn’t automatically registered to a PRESTO account
To register a card you will need the PRESTO appMake sure the card you want to register is saved in Apple Wallet
1Create or Sign in to your PRESTO account on the PRESTO app 2Tap the ''Add Card" button 3Under "Register Card" tap "PRESTO in Apple Wallet" 4Select which PRESTO card you want to register and follow the prompts
Unfortunately these features are unavailable for PRESTO cards in Apple Wallet
If you need a Transit Usage Report for tax or business purposes, you should continue to use the PRESTO physical card
If you need your transaction history for your old physical card that you converted to a PRESTO card in Apple wallet, you can contact us at our call centre with your old physical card number.
Unfortunately PRESTO in Apple Wallet is not available in the Ottawa Region
If you’ve converted your physical card and would like a refund, please fill out a refund formYou will need to buy a new physical PRESTO card to replace your existing card
No, unfortunately, you can’t use a debit card or PAD to set up an Autoload or Autorenew contract
If you have an existing Pre-Authorized Debit Agreement (“PAD Agreement”) on your physical card and you convert this card to PRESTO in Apple Wallet this agreement(s) will be canceledYou can set up a new contract in the PRESTO app using a VISA Debit, Debit Mastercard or Credit Card
If your child or children (13 years or older) have their own smart devices, then you can create PRESTO cards through the PRESTO app on their devices, set the appropriate fare type on those PRESTO cards and have your children pay their transit fare with PRESTO in Apple Wallet
Children under 13 cannot use PRESTO card in Apple WalletYou can still get a physical PRESTO card for your kids and set up a Child fare type
Currently, debit cards cannot be used to load funds onto your digital PRESTO card in Apple Wallet using Apple Pay through the Apple Wallet appFor loading funds, please use the PRESTO app instead
Make sure you have the latest version of the PRESTO app installed
Although the debit card payment option is visible in Apple Pay, it can’t be used to load funds onto your digital PRESTO card in Apple Wallet through the Apple Wallet appIf you want to load funds on your PRESTO card in Apple Wallet using your debit card, you should use the PRESTO app instead
Make sure you have the latest version of the PRESTO app installed
