A division of Metrolinx, an agency of the Ontario Government, PRESTO is the fare payment transit service for the Greater Toronto and Hamilton Area.
A division of Metrolinx, an agency of the Ontario Government, PRESTO is the fare payment transit service for the Greater Toronto and Hamilton Area.
Have questions about how to report a lost or damaged PRESTO card? Get the answers to some of our most asked questions.
Lock or cancel your card and secure your balance.
Your PRESTO card must be registered to a PRESTO account to receive balance protection
When your PRESTO card is lost, stolen or damaged, cancel your card right away to protect your balance and transit passesYou can report it lost or stolen by:
aSigning into your PRESTO account and report your card lost, stolen or damaged bThrough our Chat feature cBy phone at 1-877-378-6123
What can be transferred onto a new card
Card balance
Transit Passes
Adult Fare Type
Autoload contract
Card Language
What’s not being transferred
Card balance
Transit Passes
Adult Fare Type
Absolutely! If you have a PRESTO account, you can cancel any physical card on the account and transfer its balance, passes, fare type, and settings to another card on the same account, or to a new cardBut if you didn’t add your PRESTO card to an account, your balance is not protected and cannot be transferred.
If you are using a PRESTO card in Google Wallet and lose your device, you will need to register and add your card to a PRESTO account so that you can move your card to another device
If you are using a PRESTO card in Apple Wallet and lose your device, you can retrieve your care through your iCloud account
For more information, please visit your Reporting a Lost or Damaged Card page
You can only transfer a balance from a card that you’ve reported lost to an active card on your accountCancelling a PRESTO card is permanent and once you cancel a PRESTO card you can’t use it againYou can’t transfer the balance between two active PRESTO cards.
For more information, please visit your Reporting a Lost or Damaged Card page
If you order a replacement card online, all your account details will be transferred, including your balance, passes, registration information, child/youth/senior fare status, Autoload/Autorenew agreements, language preference, loyalty trips, and default trip status
If you transfer to an existing card on your account or buy a new card in person from a Customer Service Outlet, your loyalty trips, language settings, and default trip status will not be transferred, but your balance, Autoload/Autorenew agreement or any transit pass will be transferred automatically as part of the replacement process
For more information, please visit your Reporting a Lost or Damaged Card page
