PRESTO Contactless
Have questions about PRESTO Contactless? Get the answers to some of our most asked questions here.
When you tap, the PRESTO fare reader will display "Accepted" if your payment was successful.
The transfer rules for PRESTO Contactless are the same as for PRESTO cardsIf you're travelling within an eligible transfer window, the system will recognize your transfer and you won't be charged an additional fare.
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PRESTO records each trip you take throughout the day and charges the total fare amount to your payment method.
You may see charges on your statement as:
- PRESTO FARE
- PRESTO UNPAID FARE
- PRESTO INSPECTION
Add your card to a PRESTO account to view up to 180 days of transaction historyIf your card is not registered, you'll only be able to view the last 7 days.
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An unpaid fare is when PRESTO cannot collect a fare payment from your contactless payment method.
For credit cards:
- PRESTO will automatically attempt to collect the fare for up to 30 days.
- You can also pay the unpaid fare through your PRESTO account using the same card.
For debit cards:
- PRESTO will automatically attempt to collect the fare for up to 7 days.
- You can also pay by tapping the same card on a PRESTO fare reader.
Your card cannot be used for travel until the unpaid fare is paid.
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Your payment may not work because:
- The card or mobile device you’re using isn't an accepted payment method.
- There is an unpaid fare associated with the card.
- The card needs to be verified.
- More than one card is close to the fare reader, leading to a “Multiple Cards Detected” message.
- The card has been blocked.
If you receive a "Multiple Cards Detected" or "Try Another Card" message, remove the card from your wallet, purse, or phone case and tap again using only one payment method.
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Always tap on and tap off using the same card or device.
For example, if you tap on with a physical credit card, you must tap that same physical card when you transfer, and at the end of your trip when you’re travelling on GO Transit and UP ExpressUsing the same card through a mobile wallet is considered a different payment method and may result in an additional fare.
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NoEach customer must use their own credit card, debit card, mobile wallet, or PRESTO card when travelling.
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Contactless credit and debit payments are charged the adult fare.
To receive Youth, Post-Secondary Student, Senior, or Child fares, use a physical or digital PRESTO card where applicable.
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If you forget to tap off, you'll be charged the fare for the longest trip on the route you travelledRemember to tap off using the same payment method you used to tap on.
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Customers using Apple Pay can enable Express Mode to pay transit fares without unlocking their iPhoneExpress Mode is currently available for eligible credit cards only and does not support Interac debit cards.
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