Account Management

There are many benefits with creating a PRESTO account and registering your PRESTO card, which include:

• Automatic balance protection in case you lose or damage your card
• Access to your complete transaction history
• Ability to set up automatic reloads, such as Autoload or Autorenew
• Ability to manage up to 10 cards under a single account
• Ability to add a saved payment method for faster and easier checkout
• Receive automatic email notifications for all your transactions

Your primary PRESTO card is the first card that appears when you sign into your PRESTO account. If you want to change your primary PRESTO card, sign into your PRESTO account, and visit the Manage My Cards page.

Your Contact Centre PIN is used for account verification purposes and may be required when calling the PRESTO Contact Centre. If you’ve forgotten your Contact Center PIN, you can reset it by signing into your account, navigating to "Manage My Cards," selecting the card you wish to change, and then choosing the "Change PIN" option.

You can add up to 10 cards (these include physical PRESTO cards, contactless credit, and Interac debit) to your account. To add a new PRESTO card to your account:

1. Sign into your PRESTO account on the website or app 2. On the PRESTO website under “My Products”, select "Add Card". If you're using the PRESTO app, select the 'Add Card' option on the dashboard page. 3. Enter the Card Number and 3-digit verification number found on the back of the card and click ‘Next.’ 4. Create a 4-digit PIN and nickname for your card and click ‘Next.’ 5. Verify the information and click 'Add Card'. 6. You're done!

To add a new contactless credit card to your account:

1. Sign into your PRESTO account on the website or app 2. On the PRESTO website under “My Products”, select "Add Card". If you're using the PRESTO app, select the 'Add Card' option on the dashboard page. 3. Enter your credit card details 4. Create a nickname for your card and click ‘Next. 5. ’You're done!

To add a new contactless Interac debit card (not available for Interac debit cards in mobile wallets) to your account:

1. Sign into your PRESTO account on the website or app 2. On the PRESTO website under “My Products”, select "Add Card" If you're using the PRESTO app, select the 'Add Card' option on the dashboard page. 3. Enter your debit card details and the Confirmation ID, which can be found in your bank statement. The Confirmation ID must be from a transaction made within the last 6 months using your physical debit card. The Confirmation ID will be in the following format: PRES/A1B2C3D4E5. 4. Create a nickname for your card and click ‘Next.’ 5. You're done!

You can only get a refund on your card balance if your card is registered to a PRESTO account. You can complete our Refund Form and mail the form and your physical PRESTO Card to the following address:

PRESTO Card Refund c/o PRESTO Finance Back Office 20 Bay Street, Suite 600 Toronto, ON M5J 2W3

A cheque or e-transfer will be sent to you approximately 4-6 weeks after we receive your Refund Form and PRESTO card.

A processing fee of 4% of your card balance will be deducted from your refund amount. The $4 cost to buy a PRESTO card is non-refundable.

Remember to include your physical PRESTO card when sending us the form. We can only refund your card balance if you send the card to us.

GO Transit does not provide refunds in-person at our stations. However, some local transit agencies will provide PRESTO card refunds in person if the balance on your card is less than $50. Check with your local transit agency and if an in-person option is available, you may complete "Form B (station)" and bring the form along with your PRESTO card to your transit agency’s Customer Service Outlet. a