Google Wallet

You can use PRESTO in Google Wallet on your Android phone as long as it is:

• NFC-enabled; and
• running Android 7.0 or higher with the latest versions of Google Wallet and Google Play Services.

You can use PRESTO in Google Wallet using your Wear OS watch as long as it is:

• NFC-enabled; and
• running Wear OS 2.0 or higher with the latest version of Google Wallet and Google Play services.

Performance may vary based on smartwatch model. If you’re having difficulty
tapping your smartwatch to pay for transit, we recommend moving your card back
to Google Wallet on your phone.

You can have multiple PRESTO cards in your Google Wallet, but you can only have
one active card on one device at a time. If it is active on your watch but you want to
use it on your phone, you will need to remove it from your watch first and then
add it back to your phone.

You can:

• Buy a new digital PRESTO card directly in the PRESTO App.
• Buy a new digital PRESTO card in your Google Wallet (search “PRESTO” or “Toronto”).
• Register your card to a PRESTO account (through the PRESTO app) for balance protection and full transaction history including loyalty and capping summaries.

Simply wake your phone and tap it on a PRESTO reader.

• You usually won’t need to open Google Wallet.
• If Secure NFC is enabled, your phone must be unlocked.
• For watches, open Google Wallet and select your PRESTO card before tapping.

No. When you convert a physical PRESTO card to Google Wallet, the physical card is permanently deactivated and will no longer work. If you want the option to use a physical card or a digital card, create a separate digital PRESTO card instead of converting your physical card.

If you registered your PRESTO card to your PRESTO account, you can recover your card by following these steps:

• Open the Google Wallet app and select your PRESTO card.
• In the top right corner select the three vertical dots.
• Scroll down and select “Move card to another device”. This will allow you to deactivate your PRESTO card and then reactivate it again on a new phone. If you are doing a factory reset, you’ll be able to reactivate it when the reset is complete.
• Once you have a new phone, or your factory reset is complete and the Google Wallet app is installed select the 'Activate' option to reactivate your card.

If you are using an anonymous PRESTO card in Google Wallet, you can't transfer it to a new device. Register your card to a PRESTO account to be able to transfer it to a new device and for other benefits like balance protection.

Sometimes, a digital PRESTO card tap will not register correctly if the phone or watch isn’t held against the PRESTO reader long enough or steady enough, or if your device has not been woken up before tapping. You might see one of the following error messages on a PRESTO device:

• Multiple cards detected
• Phone moved too fast
• Try Another Card

If you see one of these error messages, try tapping again after trying one of these actions:

• Wake your phone before tapping.
• Hold the phone steady near the reader.
• Confirm your card is active in Google Wallet.
• Move away from the reader and try again.
• Deactivate and reactivate the card if needed.

Yes, if you have registered your digital PRESTO card to a PRESTO account you can set up Autoload or Autorenew through the PRESTO app using the following payment methods:

• Credit card
• Visa Debit
• Debit Mastercard

Yes, whether you have a digital or physical PRESTO card, you can view your transaction history through your PRESTO account, request refunds when eligible and get support through the PRESTO chat feature or Contact Centre.

Transit Usage Reports and Loyalty & Capping Summaries are not available for digital PRESTO cards.

Yes, riders aged 13 and older can use PRESTO in Google Wallet on their own smart devices. Children under 13 must use a physical PRESTO card.