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PRESTO FAQ - About PRESTO

Have questions about using PRESTO? Find helpful answers to some of our most commonly asked questions.

PRESTO is an electronic payment system that makes travelling on transit faster and easier by eliminating the need for tickets, tokens, passes and cash.

PRESTO works across local transit services in the Greater Toronto and Hamilton Area (GTHA) and Ottawa, making paying for your trip simple, convenient and secure.

PRESTO allows users to pay for their travel using an electronic fare card that replaces the need to use cash, tickets, tokens or passes on public transit.

Creating a PRESTO account helps protect your card balance. If your card is ever lost or stolen, the money can be transferred to a replacement card. You can't do that with any other form of transit payment.

You can have money automatically loaded to your card when your balance falls below minimum amount that you set.

You can use your PRESTO card across 11 transit agencies in the Greater Toronto and Hamilton Area (GTHA) and Ottawa area.

By using PRESTO you're also eligible for discount fare trips on participating transit services.

Yes, your PRESTO card can be used on any of the 11 participating transit agencies in Ontario, including OC Transpo in Ottawa. Visit the Paying for Transit page to see the full list of PRESTO transit agencies.

Greater Toronto and Hamilton Area cards issued prior to 2013 will not be accepted on Société de transport de l'Outaouais (STO).

Currently there is no PRESTO mobile application, but we're always looking into new ways to enhance the travel experience for our card users.

PRESTO is not affiliated with and does not endorse any independent mobile applications in the market today.

Image of the back of a PRESTO card with the expiry date outlined

The date on the back of the card is the date the card was manufactured. Some older cards have an expiry date, but PRESTO cards no longer expire. You may continue to use your card even after the indicated expiry date and your balance will remain on the card.
In addition, PRESTO and our Transit Agency partners are not liable for any damaged, defective or expired cards.

If you have a PRESTO account, you will receive an annual Transit Usage Report to assist with calculating your Federal Public Transit tax credit. The report will be available in your online account around the beginning of March every year.

For more information on how to calculate your Public Transit Tax Credit, please visit the Canada Revenue Agency website.

We know how important your personal information is to you. PRESTO is committed to keeping your information confidential.

We never sell our customers’ personal information and we ensure that staff that handle personal customer information receives the necessary training so that you can be confident your information is protected and used appropriately. This applies to all PRESTO and Metrolinx employees and agents.

Your information will only be shared with third parties in a very limited number of serious circumstances such as: 

  • To protect an individual life, health, or security in an emergency situation; or
  • As required to comply with laws, regulations, subpoena or court order; or
  • To investigate potential fraud, breach of legal agreement, or criminal acts

In these rare situations, you can be assured that any request for information is validated to be compliant to our Privacy Policy. If compliant, we provide only the minimum amount of information required.

Our Privacy Policy ensures that your information is protected at all times.

The PRESTO system meets Ontario’s Freedom of Information and Protection of Privacy Act (FIPPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) legislation to protect your privacy.

Punching a hole in your PRESTO card will damage the antenna and chip, rendering it useless. In addition, PRESTO and our Transit Agency partners are not liable for any damaged cards.

If the card is damaged you will be responsible for buying a replacement card for the cost of $6.

You can get a replacement PRESTO card and transfer your balance from the old card to your new card. First, you need to purchase a new card online or in person at a Customer Service Outlet or Ticket Vending Machine.

Once you get a new card, please do not register it, or add a monthly pass. This will be done automatically as part of the transfer process. When you are ready to transfer the balance from your old card to your new card, log in to your My PRESTO Account, click on Report Lost/Damaged card and follow the instructions.

For more information, please visit our Reporting a Lost or Damaged Card page.

We advise that you take your PRESTO card out of your phone case or attachment before placing your phone on a wireless charging station. The antenna in your PRESTO card could receive some of the energy that is put out by the wireless charging station and could be damaged as a result.

On April 23, GO began an eight-week field trial to test free Wi-Fi on four GO buses and, for the first time ever on two GO trains.

Your PRESTO card is your unique access number to connect to free Wi-Fi during the field trial. Your PRESTO number identifies you as a customer and you won’t have to log in again as the system will recognize your device. No PRESTO information is used aside from the number and it will be deleted from the Wi-Fi service at the end of the field trial.

Part of what we’re testing in this field trial is whether or not something like free Wi-Fi is an incentive for people to get PRESTO cards. Of course, we encourage everyone to get a PRESTO card because it makes it faster and more convenient to take transit within Toronto and beyond.

Get a PRESTO card today from any GO ticket booth, select ticket vending machines, and many Shoppers Drug Mart locations.

Your personal information will not be shared. See the Privacy Policy on the Wi-Fi provider’s web page to find out how your privacy will be protected.

Click here to learn more about free Wi-Fi on GO vehicles.