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PRESTO FAQ - About PRESTO

Have questions about using PRESTO? Find helpful answers to some of our most commonly asked questions.

PRESTO is an electronic payment system that makes travelling on transit faster and easier by eliminating the need for tickets, tokens, passes and cash.

PRESTO works across local transit services in the Greater Toronto and Hamilton Area (GTHA) and Ottawa, making paying for your trip simple, convenient and secure.

PRESTO allows users to pay for their travel using an electronic fare card that replaces the need to use cash, tickets, tokens or passes on public transit.

Creating a PRESTO account helps protect your card balance. If your card is ever lost or stolen, the money can be transferred to a replacement card. You can't do that with any other form of transit payment.

You can have money automatically loaded to your card when your balance falls below minimum amount that you set.

You can use your PRESTO card across 11 transit agencies in the Greater Toronto and Hamilton Area (GTHA) and Ottawa area.

By using PRESTO you're also eligible for discount fare trips on participating transit services.

Yes, your PRESTO card can be used on any of the 11 participating transit agencies in Ontario, including OC Transpo in Ottawa. Visit the Paying for Transit page to see the full list of PRESTO transit agencies.

Greater Toronto and Hamilton Area cards issued prior to 2013 will not be accepted on Société de transport de l'Outaouais (STO).

Yes, the official beta PRESTO App by Metrolinx is here. Find out more on our PRESTO App page.

Image of the back of a PRESTO card with the expiry date outlined

The date on the back of the card is the date the card was manufactured. Some older cards have an expiry date, but PRESTO cards no longer expire. You may continue to use your card even after the indicated expiry date and your balance will remain on the card.
In addition, PRESTO and our Transit Agency partners are not liable for any damaged, defective or expired cards.

If you have a PRESTO account, you will receive an annual Transit Usage Report to assist with calculating your Federal Public Transit tax credit. The report will be available in your online account around the beginning of March every year.

For more information on how to calculate your Public Transit Tax Credit, please visit the Canada Revenue Agency website.

We know how important your personal information is to you. PRESTO is committed to keeping your information confidential.

We never sell our customers’ personal information and we ensure that staff that handle personal customer information receives the necessary training so that you can be confident your information is protected and used appropriately. This applies to all PRESTO and Metrolinx employees and agents.

Your information will only be shared with third parties in a very limited number of serious circumstances in accordance with PRESTO’s Privacy Policy and the Freedom of Information and Protection of Privacy Act (FIPPA) where: : 

  • there are immediate and compelling concerns about an individual’s health or safety; or
  • required to comply with laws, regulations, or court order; or
  • an investigation is underway concerning a potential fraud or criminal offence.

In these rare situations, you can be assured that any request for information is considered very carefully to protect your privacy. Any disclosure of your personal information is compliant with PRESTO’s Privacy Policy and the requirements of FIPPA and only the minimum amount of information is provided.

Our Privacy Policy ensures that your information is protected at all times.

Under the Freedom of Information and Protection of Privacy Act (FIPPA), in certain circumstances, Metrolinx may share personal information of its PRESTO customers in response to a reasonable request from a police officer, special constable, or transit safety officer (“officers”). Each request for information from such officers is reviewed by the Metrolinx Privacy Office to ensure that Metrolinx’s response is compliant with our Privacy Policy and with FIPPA.

Metrolinx produces an annual PRESTO Privacy Transparency Report summarizing the number of law enforcement requests it has received for that year.

PRESTO Privacy Transparency Report – 2017

Punching a hole in your PRESTO card will damage the antenna and chip, rendering it useless. In addition, PRESTO and our Transit Agency partners are not liable for any damaged cards.

If the card is damaged you will be responsible for buying a replacement card for the cost of $6.

You can get a replacement PRESTO card and transfer your balance from the old card to your new card. First, you need to purchase a new card online or in person at a Customer Service Outlet or Ticket Vending Machine.

Once you get a new card, please do not register it, or add a monthly pass. This will be done automatically as part of the transfer process. When you are ready to transfer the balance from your old card to your new card, log in to your My PRESTO Account, click on Report Lost/Damaged card and follow the instructions.

For more information, please visit our Reporting a Lost or Damaged Card page.

We advise that you take your PRESTO card out of your phone case or attachment before placing your phone on a wireless charging station. The antenna in your PRESTO card could receive some of the energy that is put out by the wireless charging station and could be damaged as a result.

On April 23, GO began an eight-week field trial to test free Wi-Fi on four GO buses and, for the first time ever on two GO trains.

Your PRESTO card is your unique access number to connect to free Wi-Fi during the field trial. Your PRESTO number identifies you as a customer and you won’t have to log in again as the system will recognize your device. No PRESTO information is used aside from the number and it will be deleted from the Wi-Fi service at the end of the field trial.

Part of what we’re testing in this field trial is whether or not something like free Wi-Fi is an incentive for people to get PRESTO cards. Of course, we encourage everyone to get a PRESTO card because it makes it faster and more convenient to take transit within Toronto and beyond.

Get a PRESTO card today from any GO ticket booth, select ticket vending machines, and many Shoppers Drug Mart locations.

Your personal information will not be shared. See the Privacy Policy on the Wi-Fi provider’s web page to find out how your privacy will be protected.

Visit the Wi-Fi page on gotransit.com to learn more.

If you signed up for Autoload with your Scotiabank credit card, the process to load the $6.00 promotional credit has begun. The process to implement the credit has taken longer than anticipated. You will receive an email from PRESTO once the funds have been processed and pushed to your card. You must then tap your card on any PRESTO device within 45 days of receiving this email to obtain the funds.

Your personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act and the Metrolinx Act, 2006. For the purposes of this promotion your information will be used to determine if you have signed up for Autoload with your Scotiabank credit card so that we may administer the promotion. We respect your privacy and your information will not be released to any third party, except as may be authorized by law.

Your personal information will not be shared with Scotiabank and will only be used in accordance with the PRESTO Card Terms and Conditions and the PRESTO Privacy Policy. For more information on our commitment to protecting your personal information see “How does PRESTO protect my personal information?”.