PRESTO Website Accuracy
Although every attempt has been made to ensure the accuracy of all information provided on the PRESTO Website, PRESTO does not make any warranties or representations, express or implied, concerning the accuracy, reliability, currency or completeness of the contents of the PRESTO Website (the "Works") contained in the PRESTO Website. The PRESTO Website is provided on an "as is" basis, without warranty of any kind, and is to be used entirely at your own risk.
The Works are protected under the copyright laws of Canada and other countries, as may be applicable. You may view, download, and print contents from the PRESTO Website solely for information purposes and not for commercial use, and as long as the content is not modified in any way. No one may otherwise copy, distribute, republish, or prepare derivative works from any contents of the PRESTO Website without written permission in advance from PRESTO. The use or display of the Works on any other web site for any purpose is expressly prohibited without prior written permission from PRESTO. An acknowledgement of the source must be included whenever PRESTO material is copied or published. Any infringement of PRESTO’s rights will result in appropriate legal action. PRESTO disclaims any and all liability for any consequences that may result from any unauthorized reproduction or use of the Works whatsoever.
Certain names, logos, icons, designs, words, or phrases displayed on the PRESTO Website may constitute trade names or trademarks of PRESTO or other entities, and may be registered in Canada and/or other countries. The display of trademarks on the PRESTO Website does not imply that a licence of any kind has been granted. No one may use any meta tags or any other “hidden text” using PRESTO’s name or trademarks without PRESTO’s express written permission in advance. PRESTO’s name and trademarks may also not be used by anyone in any manner that is likely to cause confusion, or in connection with anything that is not sponsored, endorsed or produced by PRESTO.
The PRESTO Website contains links to other web sites that are created and operated by independent bodies and are therefore, not under the control of PRESTO. References may also be made to web sites, products, services or publications of third parties. As such web sites, parties, products, services and publications are independent from PRESTO and PRESTO has no control over them, PRESTO is not responsible for them, their content or your use of the same. Any links or references are provided for your convenience, and are not to be taken to mean that PRESTO endorses or approves of such web sites, parties, products, services or publications.
The services described in the PRESTO Website which are available from PRESTO are subject to the terms and conditions of agreements specific to those services including, but not limited to, the PRESTO Terms and Conditions, and are available only where offered by PRESTO and permitted by law.
Exclusion of Liability
You agree to have sole responsibility for adequate protection and backup of data and/or equipment used in connection with the PRESTO Website. In connection with your viewing and use of the PRESTO Website, PRESTO shall not be liable for any damages, harm, liability, loss, cost, expense, or injury suffered in any way in connection with the PRESTO Website whatsoever including without limitation, as a result of viewing, using, accessing, copying, downloading or storing any part of the Works. In no event shall PRESTO be liable for any direct, indirect, special, incidental, third-party, punitive, exemplary or consequential damages (including loss of business, revenue, profits, use, data or other economic advantage) however same may arise, whether for breach of contract, in tort, negligence, equity, or otherwise, even if PRESTO has been previously advised of the possibility of such damage, and you will not seek any equitable relief whatsoever.
By entering the PRESTO Website you acknowledge and agree that the PRESTO Website will be construed and evaluated according to the laws of the Province of Ontario, Canada. You hereby agree and confirm that your use of the PRESTO Website and all of the communications, transmissions and transactions associated with the PRESTO Website shall have occurred in the Province of Ontario, Canada and that you submit to the exclusive jurisdiction of the courts of the Province of Ontario as the proper and most convenient forum concerning the PRESTO Website. If you use the PRESTO Website from another jurisdiction, you are responsible for compliance with any and all applicable local laws. PRESTO makes no representation that the materials contained within the PRESTO Website are appropriate for customers outside of the Province of Ontario, Canada.
PRESTO Service Agreement (the “Agreement”)
This is the agreement between you and the PRESTO Service (“PRESTO”) operated through and by Metrolinx, a Crown Agency within the meaning of the Crown Agency Act (Ontario) (“Metrolinx”), for PRESTO cards issued by or on behalf of PRESTO (this “Agreement”). For the purposes of this Agreement and the other documents or agreements incorporated by reference herein or which incorporate this Agreement by reference therein, the term “PRESTO Service” means the use by you of the PRESTO card and the services offered by PRESTO in connection with your use of the PRESTO card including, but not limited to, use of the PRESTO website (as defined below) and the PRESTO Contact Centre (as defined below).
If you have not already agreed to be bound by this Agreement at the time you applied for the PRESTO card, then by activating or using your PRESTO card, you will be deemed to have agreed to the terms and conditions provided in this Agreement.
Definitions: In this Agreement, the applicant for PRESTO Service and/or a PRESTO card and the user of the PRESTO card is referred to as “you” or “your”; PRESTO is referred to as “PRESTO”, “we”, “our” or “us”; “Transit Agency” refers to GO Transit, Brampton Transit, Burlington Transit, Durham Region Transit, Hamilton Street Railway Company, MiWay (Mississauga), Oakville Transit, Toronto Transit Commission, Union-Pearson Express, York Region Transit, OC Transpo (Ottawa) and any other transit agency that accepts payment for its services by way of the PRESTO card that may be added from time to time, and “Transit Agency” refers to any one of them.
You hereby certify that all information provided by you to PRESTO is correct and that you will notify PRESTO in the event of any changes to such information.
You authorize PRESTO to share all such information and data with the Transit Agencies identified herein.
PRESTO Card Use
To be able to use your PRESTO card, it must first be activated (which is done automatically when purchased from certain sources). You may activate your card by tapping it on a PRESTO reader. Once activated and when funds are made available in your My PRESTO Account (as defined below), you may use your PRESTO card to pay for transit services at any participating Transit Agency in Ontario within the scope of any applicable limitations imposed on the use of the PRESTO card by any Transit Agency, as applicable. A PRESTO card registered in the name of a card holder is referred to herein as a “Registered PRESTO card”.
You agree to pay to PRESTO an issuing fee of $6.00 (the “Issuing Fee”) for each PRESTO card issued to you. You agree that the term of each PRESTO card is from the date of issuance of the PRESTO card to the date your balance is transferred to another PRESTO card (the “Term”). PRESTO cards no longer expire, even if there is an expiry date shown on the card (you may continue to use your card even after any indicated expiry date).
Every time you ride transit provided by any Transit Agency you tap the PRESTO card lightly on a card reader machine located at the transit vehicle door or at a transit station. The system instantly calculates and deducts the correct fare or recognizes your individual PRESTO card. When you use the PRESTO card at any Transit Agency location, you authorize PRESTO to debit your My PRESTO Account for the specific charges incurred per use or to validate an active pass is loaded on the card.
We will not authorize a transaction at a Transit Agency location if: (i) there are insufficient funds in your My PRESTO Account (except as set out below); (ii) your My PRESTO Account or PRESTO card has been suspended; (iii) your My PRESTO Account has been closed; or (iv) your PRESTO card has been reported lost or stolen. Provided a Registered PRESTO card has a positive balance at the beginning of a travel transaction (and the events set out in (ii), (iii) or (iv) above have not occurred), the holder of a Registered PRESTO card can travel once, resulting in a negative balance, so that such holder is not stranded at a location prior to the suspension of the PRESTO card . A fee in the amount of $0.25 will be charged to your PRESTO card upon the next time you load funds on the card.
Your My PRESTO Account
When you apply and are accepted for the PRESTO Service pursuant to the terms hereof which are incorporated by reference into the PRESTO card application form, we will set up an account for you (“My PRESTO Account”), to keep track of the funds you deposit into your My PRESTO Account, the use of the PRESTO card(s) connected to your My PRESTO Account, and all other transactions associated with your My PRESTO Account.
Registered PRESTO cardholders can review their transaction history by visiting the PRESTO website or by contacting the PRESTO Contact Centre (the “PRESTO Contact Centre”) at 1-8-PRESTO-123 (1-877-378-6123 or TTY: 711 or 1-800-855-0511).
The My PRESTO Account is a prepaid account used to facilitate payments for transit services with the Transit Agencies. No interest will be paid on your My PRESTO Account, and any funds put into your My PRESTO Account are not considered to be deposits insured by the Canada Deposit Insurance Corporation or any other insurer. The funds put into your My PRESTO Account may be refunded to you, subject to a 4% administration fee, if (a) you have a Registered PRESTO card, or (b) PRESTO closes your My PRESTO Account without cause (as defined below) and attempts to refund such amounts to you pursuant to the terms of this Agreement or as otherwise set out herein. Please see section entitled “Refunds” below for more details.
Option For Adding Funds To Your My PRESTO Account
You have several options for adding funds to your My PRESTO Account. In certain cases, there are references to a “CCDC Agreement” which means an agreement through which we will charge your credit card or debit card for the appropriate charge; and also to a “PAD Agreement” which is an agreement between us whereby you pre-authorize us to debit a chequing account of your choice at a Canadian financial institution (for convenience, referred to as a “bank”). There may be additional terms in a CCDC Agreement or PAD Agreement you may enter into.
The payment information provided by you on your CCDC Agreement or PAD Agreement is kept on file by PRESTO allowing you to add value to your PRESTO card via the PRESTO website or the PRESTO Contact Centre without having to provide that information every time you call the PRESTO Contact Centre or access the PRESTO website. For CCDC Agreements, PRESTO will charge your indicated payment method in the amount you chose in your CCDC Agreement, or in such other amount as you and we may later agree. For PAD Agreements, PRESTO will initiate a withdrawal request from the bank account provided in the amount you chose in your PAD Agreement, as applicable, or in such other amount as you and we may later agree. You must ensure that funds are available in your bank account to cover any Autoload or Saved Payment Method withdrawal request.
In-Person My PRESTO Account Loading
You can load money or passes on your PRESTO card through PRESTO salespeople at certain locations. Funds will be available on your My PRESTO Account immediately.
Web-Based My PRESTO Account Loading
You can use your credit card and/or debit card to load money or passes on your PRESTO card through the PRESTO website. Simply click through the instructions starting with “Load Your Card.” It can take up to 24 hours for the funds to be added to your My PRESTO Account. Please note that you must tap your card to a device within 30 days in order for your transaction to be completed. If you do not tap within 30 days your transaction will be cancelled and funds will be refunded to your method of payment.
As a holder of a Registered PRESTO card you can authorize PRESTO to arrange for your My PRESTO Account to be automatically topped up when your My PRESTO Account goes below a minimum balance of your choosing (“Autoload”). This can either be done by credit or debit card or by pre-authorized debit. You will set the minimum balance and related increase on your CCDC Agreement or PAD Agreement, as applicable. When your account goes below the indicated balance, funds will be immediately added to your account. There is a minimum load limit of $10.00.
Reload with Saved Payment Method
(i) As a holder of a Registered PRESTO card you can authorize PRESTO to arrange for your My PRESTO Account to be topped up upon your request for an amount you choose from time to time (“Saved Payment Method”), by contacting the PRESTO Contact Centre or by visiting the PRESTO website, through the use of the payment information provided by you in the CCDC Agreement or PAD Agreement, as appropriate. Your funds will be credited to your My PRESTO account within 24 hours if you are using a credit card or debit card, or within 5-6 days if you are using pre-authorized debit. Please note that you must tap your card to a device within 30 days in order for your transaction to be completed. If you do not tap within 30 days your transaction will be cancelled and funds will be refunded to your method of payment.
As a holder of a Registered PRESTO card you can authorize PRESTO to arrange for your My PRESTO Account to have your transit pass automatically renewed (“Autorenew”) based on your selected Transit Agency’s pass product and chosen end date as identified by you on the applicable CCDC Agreement or PAD Agreement. Provided that there are no issues with payment, your pass should be activated on the first day of the pass’ period. Autorenew may not be available for all transit passes.
Changes to banking information
In order to prevent disruption to any Autoload, Saved Payment Method or Autorenew withdrawal request, you must notify us at least ten (10) days in advance if your credit card, debit card, or bank account information specified in your CCDC Agreement or PAD Agreement associated with your Autoload, Saved Payment Method or Autorenew arrangement changes.
Refused Autoload, Saved Payment Method or Autorenew
If any Autoload, Saved Payment Method or Autorenew transaction is not honoured for any reason, such as your bank account having insufficient funds or your credit or debit card having been cancelled, PRESTO: (i) may charge you a fee for the failed refill transaction; (ii) will reverse any provisional credit given to your My PRESTO Account in respect of the refill transaction; and/or (iii) will suspend or end the Autoload, Saved Payment Method or Autorenew arrangement; upon confirmation, satisfactory to PRESTO, that the funding account has been restored to good status, a new Autoload, Saved Payment Method or Autorenew arrangement can be established. In addition, an Autoload/Saved Payment Method/Autorenew collection letter (the “Autoload/Saved Payment Method/Autorenew Letter”) may be sent to the address you provided to PRESTO upon registering for your PRESTO card. You will be required to comply with the terms of the Autoload/Saved Payment Method/Autorenew Collection Letter in order to reactivate your PRESTO card. You may be asked to enter into a new CCDC Agreement or PAD Agreement.
For specific terms and conditions as it relates to your transit pass, please contact the transit pass transit agency issuer. To find the contact information, please click on the logos available at the bottom of the home page at prestocard.ca.
|How to add funds||When funds become available||Expiry of funds if card not tapped|
|Autoload (pre-authorized debit)||Immediately upon balance going below indicated threshold||N/A|
|Autoload (credit card, debit card)||Immediately upon balance going below indicated threshold||N/A|
|Load value online||Up to 24 hours after loading||30 days|
|Load value in person||Immediately after loading||N/A|
|Saved Payment Method (pre-authorized debit)||5-6 days after loading||30 days|
|Saved Payment Method (credit card, debit card)||Up to 24 hours after loading||30 days|
|Autorenew a transit pass(pre-authorized debit, credit card, debit card)||Funds will be taken within six days before the start of your new transit pass. Provided that there are no issues with payment, your pass with work on the first day of the period.||Pass is valid until the last day of the pass-period whether or not the customer taps|
|Purchase transit pass online (credit card, debit card)||The later of: (i) up to 24 hours after loading; and (ii) the first day of the period||Pass is valid until the last day of the period whether or not the customer taps|
Transit Usage Report
All holders of Registered PRESTO cards, and if eligible, as determined by the Canada Revenue Agency (subject to change), are able to obtain a Transit Usage Report (“TUR”) which may be used to determine eligibility and apply for the Federal Public Transit Tax Credit. The TUR can be downloaded from the PRESTO website (www.prestocard.ca) by signing into your online account. You must register your PRESTO card by January 31 to receive a TUR for the previous year. Once you have registered, your trips will stay in your TUR for at least five (5) years. Please save any older information that you want to keep before it is deleted. The Canada Revenue Agency is responsible for assessing claims for taxable travel benefits. The TUR is a summary of PRESTO travel details that customers can use to help determine their eligibility for taxable travel benefits. Eligibility and other rules and requirements (including required documentation) relating to the Federal Public Transit Tax Credit are at the sole discretion of the Canada Revenue Agency and PRESTO makes no representations or warranties as to your eligibility for the Federal Public Transit Tax credit or that the TUR will provide sufficient information to support your claim for the Federal Public Transit Tax Credit. For full details about how to claim taxable travel benefits for electronic payment cards, please visit the Canada Revenue Agency website.
Customer Service Centres
At participating Transit Agency customer service centre locations or other identified merchant locations as listed on the PRESTO website, you may refill your My PRESTO Account. In order to complete your My PRESTO Account refill using cash, debit or credit card payment methods, as may be available from time to time by the applicable Transit Agency, simply present your PRESTO card and payment to a Transit Agency customer service representative.
PRESTO Contact Centre
Provided you have previously completed, signed and submitted to PRESTO a Saved Payment Method Form authorizing a Credit Card Saved Payment Method, in accordance with this Agreement, you may also refill your My PRESTO Account by calling the PRESTO Contact Centre at 1-8-PRESTO-123 (1-877-378-6123 or TTY: 711 or 1-800-855-0511 or for calls from outside Canada/United States: 905-397-2034). Saved Payment Method stores your credit or debit payment information in your My PRESTO account to save you time when loading online or by phone. Saved Payment Method will not automatically load funds – if you would like your card to reload automatically, please set up Autoload.
Additional My PRESTO Account Refill Options
PRESTO may make other top-up methods available to you from time to time.
Regardless of how you add funds to your My PRESTO Account, in no event will PRESTO or a Transit Agency, or any other authorized PRESTO card distributor be responsible for not authorizing a transaction at a Transit Agency location if there are insufficient funds in your My PRESTO Account. If there are insufficient funds, you may be charged an overdraft fee.
Billing Errors, Corrections
PRESTO reserves the right to correct the balance of your PRESTO card in the event of a clerical, billing or accounting error. We shall have no liability for any billing error unless you provide us with notice within sixty (60) days of the date of the transaction in question. You should monitor your transactions and account balances closely.
Updates and Information
You can have the balance of your My PRESTO Account updated: (i) via the PRESTO website if you are loading your My PRESTO Account through the PRESTO website, (ii) via a PRESTO Contact Centre representative if loading your My PRESTO Account by phone, (iii) by a customer service representative when you have added funds to your My PRESTO Account at a Transit Agency location, (iv) via Autoload, or (v) via a Self-Serve Reload Machine. My PRESTO Account balances can be checked at any time through the PRESTO website, PRESTO Contact Centre, in person at a Customer Service location or by tapping and holding your PRESTO card against an electronic balance checker device or Self-Serve Reload Machine.
Replacing Your PRESTO Card
Safeguard the PRESTO card as you would cash. If your Registered PRESTO card is lost or stolen or damaged, you must report this on the PRESTO website or to the PRESTO Contact Centre as soon as possible. PRESTO will only be able to stop the completion of transactions on Registered PRESTO cards. PRESTO requires 24 hours to deactivate your PRESTO card once it is reported as lost or stolen. You will be responsible for all charges on the Registered PRESTO card for a period of 24 hours from the time at which you have notified PRESTO that your Registered PRESTO card has been lost or stolen. Any remaining balance on a Registered PRESTO card at the expiration of this 24 hour period can be transferred to a new PRESTO card that is without an account. Replacement cards will be subject to the Issuing Fee.
Any log-in personal identification and/or password you are given and/or create in order to obtain access to the PRESTO Service are for your use only, and must be kept confidential at all times. PRESTO, the Transit Agencies and/or any other authorized PRESTO card distributor are not responsible for any access to or misuse of your information if your log-in personal identification and/or password are used by anyone other than you.
For security reasons, certain personal information provided by you in your application or any personal information subsequently proposed to be changed will be subject to verification through third party sources. In order to verify such information, we may disclose such information to third parties for verification purposes. You hereby consent to us making these disclosures for the purpose of obtaining such verifications.
PRESTO Card Ownership and Use
The PRESTO card is the property of PRESTO. The PRESTO card must be returned to PRESTO or any Transit Agency immediately upon request. For the avoidance of doubt, the employees of PRESTO or any Transit Agency shall have the authority to confiscate or request the return of any PRESTO card. The rights associated with the PRESTO card and this Agreement shall apply to anyone using a PRESTO card, whether such person is the original applicant or a cardholder to whom the PRESTO card has been transferred for use by such person. Only registered holders of Registered PRESTO cards are be able to (i) access information regarding the usage of a Registered PRESTO card; and (ii) qualify for My PRESTO Account refunds in accordance with this Agreement.
The PRESTO card may only be used as expressly permitted by PRESTO.
PRESTO, the Transit Agencies and any other authorized PRESTO card distributor will not be responsible or liable for any delay, damage, loss, expense or inconvenience you or any other person may incur: (i) if the PRESTO Service does not work as expected for any reason, including any delay or failure in the processing of any transaction; (ii) if we do not receive a notice from you or your instructions for any reason, or if we delay or fail to act on your instructions, for any reason; (iii) if PRESTO does not process a transaction when your My PRESTO Account has insufficient funds or if your My PRESTO Account has been suspended; or (iv) if there has been any failure or delay in providing a message to you, or if a message is given to a person other than you at the contact point(s) provided by you. Additionally, you agree that the Transit Agencies and any authorized PRESTO card distributor will not be responsible or liable for any other delay, damage, loss, expense or inconvenience you or any other person may incur for any reason whatsoever. You acknowledge and agree that PRESTO is providing to you, via the PRESTO card, a method of payment only for travel on the transit systems operated by the Transit Agencies. Neither PRESTO, nor Metrolinx or any of their respective officers, directors, employees, shareholders or representatives shall have any liability to you whatsoever in connection with any delay, damage, injury, loss, expense or inconvenience you or any other person may incur in connection with travel on any of the transit systems operated by a Transit Agency or while on the premises of a Transit Agency.
You agree that the liability of PRESTO, a Transit Agency, or any other authorized PRESTO card distributor (including any of their respective directors, officers, employees, agents or representatives), shall be limited to the greater of $500 in the aggregate or the amount remaining on your Registered PRESTO card at the time a claim is made.
Closing Your My PRESTO Account
You may end the PRESTO Service and close your My PRESTO Account at any time, by notifying the PRESTO Contact Centre. The termination of your PRESTO Service will be subject to a 4% administration fee. PRESTO also reserves the right to terminate this Agreement at any time, at its sole discretion, upon notice to you.
In the event that your My PRESTO Account has been inactive for a period of four (4) years or more we may end your access to the PRESTO Service and close your My PRESTO Account and all amounts remaining in your My PRESTO Account shall be non-refundable.
As a Holder of a Registered PRESTO card you may request a refund from PRESTO of the funds that are loaded in your My PRESTO Account. A processing fee equal to 4% of the total value to be refunded will apply to all refunds. You may request a refund by attending at a Transit Agency location with your Registered PRESTO card and requesting a form (the “Refund Request Form”).
My PRESTO Account refunds to be issued for less than fifty dollars ($50) can be completed in person at any Transit Agency location and will be refunded by PRESTO in cash, less the 4% processing fee described above. Any amount can be refunded with a completed and signed Refund Request Form must be mailed along with the Registered PRESTO card to PRESTO at PRESTO Card Refund c/o PRESTO Finance Back Office, 20 Bay Street, Suite 600, Toronto, ON M5J 2W3. Alternatively, a Refund Request Form may be left with any PRESTO customer service agent at any Transit Agency location for processing. PRESTO will then mail to you a cheque in the full amount of any requested refund, less the 4% processing fee described above.
If you are a holder of a Registered PRESTO card and PRESTO closes your My PRESTO Account without Cause (as defined below), the remaining funds in your My PRESTO Account will be repaid to you, provided that the bank account and/or credit card information that you have provided to PRESTO is current and/or, in the event PRESTO is required to send any documentation to you or all or part of any refunded amounts to you, provided your address information on file with PRESTO at the time of any such refund is current and up-to-date. “Cause” will include any violation of this Agreement, any fraud or attempted fraud, any operation of the My PRESTO Account or use of a PRESTO card in an unsatisfactory manner in the sole discretion of PRESTO, or non-use of your PRESTO card for a period of four (4) years or more.
Changes to this Agreement
PRESTO may amend the terms and conditions of this Agreement at any time, including any rights or obligations you or we may have. PRESTO will post the terms and conditions of the amended agreement on the PRESTO website. As permitted by applicable law, any amendment will become effective at the time we post the amended agreement on our website or as otherwise stated in our notice to you. Use of your PRESTO card after the effective date of any change will be deemed to be your acceptance of the change. If you do not accept the changes, your PRESTO card may be cancelled and any balance remaining on your card will be refunded to you at no extra cost.
Any question, concern or dispute in connection with any transactions pertaining to services provided by a Transit Agency in respect of which your PRESTO card was used is to be raised and resolved between you and the Transit Agency. This includes all related matters, such as the amount charged for the transaction, and the quality of the services provided by the Transit Agency.
If you have a question or concern about the PRESTO Service, please write to us at PRESTO P.O. Box 1051, Thorold ON L2V 5A8, email us at info@ prestocard.ca or call the PRESTO Contact Centre at 1-8-PRESTO-123 (1-877-378-6123 or TTY: 711 or 1-800-855-0511 or 905-397-2034). Our interest is to ensure that you are pleased with the PRESTO Service.
You agree that you will not join your claim with any other person’s claim and you expressly agree to waive any right you may have to begin or participate in any class action or proceeding against us and/or such other parties, and you also agree to opt out of any class action or proceeding against us and/or such other parties.
PRESTO may assign this Agreement at any time without further consent. You may not assign the obligations or benefits of this Agreement.
The invalidity of any term or terms of this Agreement shall not affect any other term of this Agreement, which shall remain in full force and effect.
It is the express wish of the parties that this Agreement and any related documents be drawn up and executed in English. Les parties conviennent que la présente convention et tous les documents s’y rattachant soient rédigés et signés en anglais.
This Agreement shall be governed by the laws of the Province of Ontario, and the parties irrevocably attorn to the jurisdiction of the courts of the Province Ontario.