Tap On. Ride Easy.

PRESTO FAQ - Report Lost Card

Have questions about using PRESTO? Find helpful answers to some of our most commonly asked questions.

If you have a My PRESTO Account, you can report it lost or stolen:

It can take up to 24 hours for your card to be blocked. Your balance will then be transferred to a replacement card. You will be responsible for all charges on your PRESTO card for a period of 24 hours from the time you have notified PRESTO that your card has been lost or stolen, to the time your card is blocked.

If you have lost a card without a My PRESTO Account, please give us a call and we can help you through the process of getting a new card.

It is important that you do not try and add a replacement card to your My PRESTO Account.
When you order a replacement card, all of your account details (such as balance, passes, user information, fare type, Autoload/Autorenew, language preference, loyalty trips and default trip status) will be transferred automatically as part of the card replacement process.
In addition, your My PRESTO Account details cannot be transferred to a card that is associated to another My PRESTO Account. This is different than adding an existing card to your account. Customers can add additional cards to their My PRESTO Account to better manage their cards. These are PRESTO cards that have not been lost/stolen, and through the replacement process.

Yes, you can. If you purchase a new card in person from a Customer Service Outlet or by calling PRESTO, please do not create a new My PRESTO Account or add a transit pass, as this is done automatically as part of the card transfer process. When you transfer your balance online or by calling PRESTO, all of your account details, except loyalty trips, language settings, and default trip status will be transferred to your new card.

If you choose to receive your replacement card through the mail, all of your account details (including your balance, passes, registration information, child/youth/senior fare status, Autoload/Autorenew functions, language preference, loyalty trips and default trip status) will be transferred as part of the card replacement process.

If you have a PRESTO card without an account, your balance is not protected and cannot be transferred and you will need to purchase a new PRESTO card. PRESTO recommends creating a My PRESTO Account to protect your balance if your card is lost or stolen.

When your card is lost or stolen, it can take up to 24 hours to transfer your balance to a new card because the replacement card must be activated in the PRESTO system. If you bought your replacement card from a Customer Service Outlet, the card will appear activated in the system a few hours after purchase, depending on the transit agency. Cards purchased from Gateway Newstand are sold preactivated.

You can immediately begin the process to transfer your balance if you ordered your replacement card online or if the replacement card meets the following conditions:

  • The replacement card is already activated in the PRESTO system

  • The card is without a My PRESTO account

  • The card does not have a transit pass loaded

Once your old card has been blocked, you can order a replacement card online or by phone or purchase a new card for $6 and transfer the balance online or by phone at 1-877-378-6123.

When you order a replacement card, all of your account details (including your balance, passes, registration information, child/youth/senior fare status, Autoload/Autorenew functions, language preference, loyalty trips and default trip status) will be transferred across and the replacement card delivered in the mail.

If you purchase a new card in person from a Customer Service Outlet, you can transfer your balance online or by calling PRESTO. Please do not register your new card or add a period pass, as this is done automatically as part of the card replacement process. Your account details, except for loyalty trips, language settings and default trip status will be transferred to your new card.

Don’t worry, your Autoload settings will transfer over to your replacement card.

Once your old card has been blocked, you can order a replacement card online or by phone or purchase a new card for $6 and transfer the balance online or by phone at 1-877-378-6123.

When you order a replacement card, all of your account details (including your balance, passes, registration information, child/youth/senior fare status, Autoload/Autorenew agreements, language preference, loyalty trips and default trip status) will be transferred onto the replacement card you will receive in the mail.

If you purchase a new card in person from a Customer Service Outlet, you can transfer your balance online or by phone at 1-877-378-6123. Please do not register your new card or add a period pass, or set up Autoload/Autorenew as this is done automatically for you as part of the card replacement process. Your account details, except for loyalty trips, language settings and default trip status will be transferred to your new card.

Don’t worry, your Autorenew settings will transfer over to your replacement card.

Once your old card has been blocked, you can order a replacement card online or by phone or purchase a new card for $6 and transfer the balance online or by phone at 1-877-378-6123.

When you order a replacement card, all of your account details (including your balance, passes, registration information, child/youth/senior fare status, Autoload/Autorenew agreements, language preference, loyalty trips and default trip status) will be transferred onto the replacement card you will receive in the mail.

If you purchase a new card in person from a Customer Service Outlet, you can transfer your balance online or by phone at 1-877-378-6123. Please do not register your new card or add a period pass, or set up Autoload/Autorenew as this is done automatically for you as part of the card replacement process. Your account details, except for loyalty trips, language settings and default trip status will be transferred to your new card.

Creating a My PRESTO Account allows you to enjoy a number of great benefits including:

  • Protect your balance if your card is lost or stolen. You can block your lost or stolen card and transfer money to a replacement card.
  • Set up an automatic reload (Autoload). Whenever your card balance falls below the minimum balance that you set, it will automatically top up with an amount you choose. Set up Autoload now.
  • Set up automatic transit pass renewals (Autorenew). Your selected transit passes will be added automatically to your card. Set up Autorenew now.
  • View your Transit Usage Report for federal tax purposes. PRESTO even makes it easy to view summaries of your travel.