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PRESTO FAQ - Setting Up Your Card

Have questions about using PRESTO? Find helpful answers to some of our most commonly asked questions.

Verifying your email address provides more security for your My PRESTO Account. This is a standard online security measure and it allows you to log into your online account with your email address.

If you don’t wish to verify your email address, you can continue to log into your PRESTO account with your username as usual and have full access to your account. However, you won’t be able to use your email address to log into your account, which is a new feature.

A single PRESTO account can manage up to 10 PRESTO cards; you don’t need to have an email address for each card you manage.

However, if you’d like to use an email address to log into your online PRESTO account(s), you’ll need to verify a unique email address for each account.

Once you verify an email address on one account, that same unique email address cannot be verified on any other online PRESTO account. If you have other online accounts that do not have a verified email address, you can continue to log into your account(s) with your username, can continue to have full access to your online PRESTO account and can manage your cards and transactions as usual. However, you won’t be able to use your email address to log into your online account.

If you created a My PRESTO Account before April 23, 2018, when you log in, a pop-up window will prompt you to confirm your email address. Once confirmed, you will receive an email with a verification link to complete the process. If you don’t have a My PRESTO Account, you will be prompted to verify your email address when you create one.

If you change or update your email address, you will be prompted to verify the new email address in order to use it to log into your online PRESTO account.

If you already have a My PRESTO Account but don’t have an email address, you can continue to access your online account using your unique username. You’ll have full access to your account and be able to manage your cards and transactions as usual but will need to close the email verification pop-up window to continue using your online account.

New customers will need to include an email address when creating a My PRESTO Account. Adding an email address provides more security for your My PRESTO Account and allows you to log in using your email address, rather than your PRESTO username. If you choose to get an email address, you can add it to your account through the account settings page.

We’ve increased the number of security questions for added account protection. If you created a My PRESTO Account before April 23, 2018 you would have only been required to include one security question. After that date, the next time you sign in you’ll be prompted to add two more security questions.

Your primary card is the first card that is displayed when you log into your My PRESTO Account. If you would like to change your primary card, you can do so on the Manage My Cards page.

You can purchase a card online or in person:

  • Order a card online: your card will be mailed to you within 7-10 business days. You must add at least $10 to your card balance or a weekly/monthly transit pass. You can choose to either create a My PRESTO Account or have your card not associated with an account.
  • Buy a card in person: at a Customer Service Outlet or at a Ticket Vending Machine (TVM) or a Fare Vending Machine (FVM). Your card is ready to use immediately, and can be added to your My PRESTO Account online within 24 hours. The card will be activated already and you are encouraged to create a My PRESTO Account in order to access the benefits of having an account.
    When you buy or reload a card at a Shoppers Drug Mart or other in-person Customer Service Outlets, you must load at least $0.05. At Fare Vending Machines at TTC subway stations, you must load at least $5.00. When loading online, through the PRESTO App or at Ticket Vending Machines at GO and UP Express stations, you must load at least $10.00.

The safety and security of our system is a top priority and we want to remind customers to beware of any offers from sources other than authorized PRESTO retailers.

Some security tips to keep in mind:

  • Only purchase PRESTO cards online at www.prestocard.ca, from vending machines that sell PRESTO cards, or in person at authorized Customer Service Outlets.
  • You can register your card online to protect the money in your account in case your card is ever lost or stolen. If your registered PRESTO card is lost or stolen, report it immediately. A registered card can be cancelled to protect the balance and transferred to a replacement card.

You should report suspected fraud to your local police, and notify the PRESTO Contact Centre. The more information we are able to collect on the matter will help in stopping it before more customers are affected.

The PRESTO card costs $6 and is non-refundable. This charge is collected by us to cover administrative fees for the cost of the card and using the system.

When you buy or reload a card at a Shoppers Drug Mart or other in-person Customer Service Outlets, you must load at least $0.05. At Fare Vending Machines at TTC subway stations, you must load at least $5.00. When loading online, through the PRESTO App or at Ticket Vending Machines at GO and UP Express stations, you must load at least $10.00.

Yes, you can. Please note that we can only mail PRESTO cards to a Canadian address; however, PRESTO cards are available at a wide variety of local Customer Service Outlets.

No. PRESTO recommends updating your account information with your new credit card information once you have received it, and prior to the expiry date of the card used previously, especially if you use features such as Autoload or Autorenew.

Saved Payment Method stores your credit card or debit account information in your PRESTO account so you don't have to enter it each time you load funds online or by phone. When you load funds or purchase a transit pass online there will be an option to use your Saved Payment Method at checkout.

You can set up a Saved Payment Method and manage your existing Saved Payment Method online through your My PRESTO Account. Simply follow the instructions on the Reload with Saved Payment Method page.

Your password is used for logging into your My PRESTO Account at prestocard.ca. Your PIN is used for account verification purposes and may be required when calling the PRESTO Contact Centre.

Cards bought online without creating an account or cards bought in person at a Customer Service Outlet, Shoppers Drug Mart location, Fare Vending Machine or Ticket Vending Machine do not need to be activated.

If you ordered your card online and created an account at the same time, it must be activated before it can be used. You can activate your card online or by calling PRESTO at 1-877-378-6123 and following the automated instructions.

It can take up to 24 hours to process your activation. During this time you won’t be able to use your card. After waiting 24 hours, you must tap on a PRESTO device within 30 days of activating to complete the activation process.

Creating a My PRESTO Account gives you access to some great benefits including:

  • Balance protection
    If your card is lost or stolen, you can block it and transfer your funds to a replacement card.

  • Autoload
    Funds will be added to your PRESTO card automatically and instantly whenever your balance falls below a set amount. Set up Autoload now.

  • Autorenew
    Next month’s transit pass will be automatically added to your PRESTO card. Set up Autorenew now.

  • Overdraft protection
    Only cards registered with a My PRESTO Account can go into a negative balance to pay any single fare, if you forget to add funds before you travel.

  • Manage multiple cards
    Manage up to 10 different PRESTO cards with one PRESTO account.

It’s easy! Create your My PRESTO Account online.

If you purchased a PRESTO card at a Customer Service Outlet, Shoppers Drug Mart location, Fare Vending Machine or Ticket Vending Machine, you need to wait up to 24 hours before creating a My PRESTO Account online.

Your PRESTO card purchase must be updated in our system before you can create a new My PRESTO Account or add your card to an existing My PRESTO Account. The time it takes for this update to happen varies but can be up to 24 hours.

Pending:

After you add a card to your account online or through the PRESTO App, you need to wait up to 24 hours to complete the process. After that, tap the card to take transit or check your balance within 30 days and the card will be added to your account. The process of adding a card to your account is listed as “pending” until you tap a device.

If you have done this but the card has not yet been added to your account, please call us at 1-877-378-6123 for help.

Expired:

If you added a card to your account online or through the PRESTO App more than 30 days ago, but did not tap your card on a PRESTO device, your request to add a card to your account has expired.

If your request to add a card to your account has expired, please call us at 1-877-378-6123 to reactivate it.

Please visit our Retrieve Username webpage and follow the steps to complete the process.

Fare types are set up on your PRESTO card by local transit agencies. By default it is set to 'Adult', however some transit agencies offer discounted fares for youth, seniors, and children. Customers must travel with proof of eligibility. Please contact your transit agency for more details on the fare types they provide.

Discounted fares/passes are available for children, youth and seniors using a PRESTO card on all transit agencies.

Your card must be set up to process a discounted fare at your transit service’s Customer Service Outlet. See the Using PRESTO page for details about discounted fares.

Yes, if you have a My PRESTO Account, you can REGISTER up to nine other PRESTO cards to your account (as long as they are not already registered to another My PRESTO Account). By adding additional cards to your account, you can:

  • Load value to other cards that could have different registration information
  • Establish an automatic payment program such as Autoload, Autorenew or reload with saved payment method
  • Use one username and password to manage all cards under one account
  • Obtain a Transit Usage Report

Note: You can still sign into your own account with a username and password. There is no information shared between accounts, such as, credit card or debit payment information.

If you already have a PRESTO card and have set up your PRESTO Account, you can add another card to your account and continue to use that card. Here’s how to do that:

  1. Log in to your My PRESTO Account.
  2. Click on Manage > Add an Existing Card on the PRESTO top navigation bar.
  3. Enter the Card Number and 3-digit verification number found on the back of the card and click ‘Next.’
  4. Create a 4-digit PIN and nickname for your card and click ‘Next.’
  5. Verify the information and click ‘Add Card.’
  6. You will receive a message thanking you for adding the card to your My PRESTO Account.

The only difference is the way they look. The new cards are black and white and have a simpler design. The new cards work in exactly the same way as the green cards do and are the same price - $6.