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PRESTO FAQ - Using PRESTO

Have questions about using PRESTO? Find helpful answers to some of our most commonly asked questions.

PRESTO is currently accepted by the following Transit Services:

  • Brampton Transit
  • Burlington Transit
  • Durham Region Transit (DRT)
  • GO Transit
  • Hamilton Street Railway (HSR)
  • MiWay
  • Oakville Transit
  • OC Transpo
  • Toronto Transit Commission (TTC)
  • UP Express
  • York Region Transit/Viva (YRT/Viva)

Your PRESTO card stores funds in a secure account, replacing the need for tickets, tokens, passes or cash.

When you tap your PRESTO card on a fare payment device, the electronic chip embedded in the card instantly calculates the fare and deducts it from your account.

You can store up to $1000 on your PRESTO card, and can link your account to a debit or credit card.

Only cards linked with a My PRESTO Account can drop into negative balance to pay any single fare.

Once your card goes into a negative balance, you will need to load money in order to use it for further travel.

If there are insufficient funds on your PRESTO card or there is an issue with your account, two beeps will sound and a red light will display on the device when you tap your card. If this occurs, please call us at 1-877-378-6123.

If your transit agency offers a transfer on your PRESTO card simply tap when boarding a connecting vehicle and PRESTO will automatically determine if you’re eligible for a free transfer.

See Fares & Travel Info for details on transfer policies.

Each individual transit agency determines their transfer policies for customers using PRESTO.

Please visit our Fares & Travel Info webpage for more details on transfer policies with your local transit agency.

Yes, PRESTO cards are transferable between riders. If you are using a card that has a Child, Youth or Senior fare type, you must also be eligible for any discounted fares set on the card.

A child, youth or senior may use an adult's PRESTO card to travel at full adult fare. However, an adult may not use a youth’s, child’s or senior’s PRESTO card to travel.

The following transit agencies permit you to use one PRESTO card to pay for multiple passengers:

  • Brampton Transit
  • Burlington Transit
  • Hamilton Street Railway
  • Oakville Transit
  • OC Transpo

Tell the driver that you are paying for more than one fare before tapping your card. Companions must request paper transfers to make connecting trips.

You can view your card activity in the following ways:

  • If you have a My PRESTO Account, log in and click card activity to show your 24-month transaction history
  • Tap on a Balance Checker to see your last five transactions
  • Visit a Self-Serve Reload Machine to see your transaction history

Balance Checkers are available at GO Transit stations and provide you with your card balance and details of your last five transactions. Tap and hold your card on the Balance Checker to see the information stored on your card.

You can also tap on the Balance Checker to update your PRESTO card after performing online transactions such as:

  • Loading your card
  • Activating your card
  • Creating an account

If a fare enforcement officer asks you to show proof of fare payment for a transit service, you must tap your PRESTO card on the officer's handheld card reader to verify that your card is valid and that you tapped on at the start of your trip.

PRESTO card users are responsible for ensuring they travel with a valid card and have paid the correct fare. Children, youth, and seniors who travel with discounted fares are also required to have proper identification to prove eligibility.

When riding GO and UP Express, you have the option of cancelling your tap within 45 minutes. If you have tapped on in error, or wish to change your method of travel, press the Cancel button on a GO or UP Express device, at the same station where you originally tapped and then tap your card again..

Yes, you need to have enough fare to cover the farthest distance from the station you’re departing from regardless of destination. If you’re not travelling the full distance, your card will be credited for the difference when you tap off.

Your fare is calculated based on the distance travelled. If you forget to tap off at the end of your trip, the fare to the furthest destination on the line you travelled on is automatically debited from your card balance the next time you tap your card. For more information contact GO Transit at 1-888-438-6646.

An Auto Missed Tap Off Adjustment is the payment of your Missed Tap Off trip, paid when you tap on for your next trip. This charge, plus the fare for your next trip, will be deducted from your card balance when you tap on. Note that this will happen automatically only when you tap on with the same service provider as your Missed Tap Off trip.

A Missed Tap Off Adjustment is an amount deducted from your card if you forget to tap off at the end of your trip. In this situation, you will be charged the fare to the furthest distance on the train line or bus route.

The clearing of your Missed Tap Off Adjustment could appear on your Transaction History as 2 line items: an Auto Missed Tap Off Adjustment or Missed Tap Off Adjustment and, depending on your method of payment, Payment By e-Purse.

The dollar value in the Amount column corresponding with Auto Missed Tap Off Adjustment or Missed Tap Off Adjustment does not affect your ePurse balance, you’re not being “double charged”.

At Bloor and Weston stations, there are PRESTO Fare Payment Devices for both UP Express and GO Transit. Be sure to use only the devices designated for your intended transit agency; look on the side of the machine for the appropriate logo.

If you travel between the same two GO Train stations most days, you can save time by setting a default trip.

When you tap on, the system deducts the default trip fare, so you don’t have to tap a second time when you get off at your default destination. This means even more time saved with PRESTO.

See the Paying for Transit page for more information about setting and using default trips. To set your default trip in person visit a GO Transit Customer Service Outlet.

If you take a GO Train trip other than your default trip, you can override the default by following these steps:

1. Simply press the "Override" button on the PRESTO device, then tap your card as you normally would.

2. When you reach your destination station, tap a second time.

3. PRESTO automatically calculates your trip and deducts the fare.

See the Default Trip with GO Transit page for more information about setting and using default trips.

If you forget to override your default trip on GO Transit, this may result in you being overcharged if you take a trip shorter than your default trip, or even a fine for travelling beyond your default trip distance. Make sure you remember to use the override feature in the future to avoid this.

See the Default Trip with GO Transit page for more information about setting and using default trips.

Yes, PRESTO deducts the fare from your balance and records a transfer on your card. When you transfer to STO, the STO system recognizes that transfer, and as long as your journey is within the transfer time window, no additional fare is required.

If you have a monthly transit pass on your card, the STO system confirms that your pass is valid for the fare class and current month.

Visit the OC Transpo website for more information.