When your PRESTO card is lost, stolen or damaged cancel your card right away to protect your balance and transit passes. You can cancel any PRESTO card that’s been added to your PRESTO account and have the balance, passes, fare type and settings transferred to a replacement card that is bought in person at a customer service outlet or a PRESTO vending machine. Some card details (transaction history, loyalty trips, GO default trip) cannot be transferred to a new card bought in person.
You can transfer your balance online or by calling PRESTO at 1-877-378-6123. Please do not register your new card or add a period pass, as this is done automatically as part of the card replacement process.
If you order a replacement card online, all of your card details (including your balance, passes, fare type, transaction history, loyalty trips, GO default trip and settings) will be transferred onto the replacement card you will receive in the mail.
If you have a My PRESTO Account, you can report it lost or stolen:
- Sign in to your My PRESTO Account and report your card lost, stolen or damaged
- Through our Chat feature
- By phone at 1-877-378-6123
- In person at a Customer Service Outlet
Watch our YouTube video on how to replace your PRESTO card and transfer your balance.
It can take up to 24 hours for your card to be blocked. Your balance will then be transferred to a replacement card. The balance on your card at the time you cancel it will be protected.
If you have a PRESTO card without an account, your balance is not protected and cannot be transferred. We recommend adding your card to a PRESTO Account to protect your balance if your card is lost or stolen.