When your PRESTO card is lost, stolen or damaged cancel your card right away to protect your balance and transit passes. You can cancel any PRESTO card that’s been added to your PRESTO account and have the balance, passes, fare type and settings transferred to a replacement card.
If you have a My PRESTO Account, you can report it lost or stolen:
- Sign in to your My PRESTO Account and report your card lost, stolen or damaged
- Through our Chat feature
- By phone at 1-877-378-6123
- In person at a Customer Service Outlet
It can take up to 24 hours for your card to be blocked. Your balance will then be transferred to a replacement card. The balance on your card at the time you cancel it will be protected.
If you have a PRESTO card without an account, your balance is not protected and cannot be transferred. We recommend adding your card to a PRESTO Account to protect your balance if your card is lost or stolen.