If you have a My PRESTO Account, you can report it lost or stolen:
- Log into your My PRESTO Account and report your card lost, stolen or damaged
- Through our Chat feature
- By phone at 1-877-378-6123
- In person at a Customer Service Outlet
It can take up to 24 hours for your card to be blocked. Your balance will then be transferred to a replacement card. You will be responsible for all charges on your PRESTO card for a period of 24 hours from the time you have notified PRESTO that your card has been lost or stolen, to the time your card is blocked.
If you have lost a card without a My PRESTO Account, please give us a call and we can help you through the process of getting a new card.