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Load Your Card and Check Your Balance

Learn all of the ways you can load your PRESTO card and manage your card balance.

You can load both funds and transit passes onto your card:

Add funds: You can load anywhere from $10-$1000 on your PRESTO card. As you tap to travel on transit, the PRESTO system deducts the fare for your trip from your card’s balance. You can load funds online through your  My PRESTO Account or in person at a Customer Service Outlet.

Add a monthly/weekly transit pass: Some transit agencies offer weekly or monthly transit passes to load onto your PRESTO card. Just tap each time you travel and the device will verify the pass is active. You can add passes online through your My PRESTO Account or in person at a Customer Service Outlet. You can load passes for use on:

  • Brampton Transit
  • Burlington Transit
  • Durham Region Transit (DRT)
  • Hamilton Street Railway (HSR)
  • Miway
  • Oakville Transit
  • OC Transpo
  • TTC
  • York Region Transit/VIVA

Autoload

My PRESTO Account users can take advantage of Autoload which automatically and instantly loads funds to your PRESTO card whenever your balance falls below the minimum balance you set. Using Autoload means you will always have the funds you need to travel.

For example

  • Jane sets up Autoload so whenever her balance hits $10 her method of payment is charged and $25 is loaded to her card bringing her new balance to $35.

Set up and manage Autoload online:You can set up and manage Autoload online through your My PRESTO Account by selecting Autoload Settings in the Load menu. Autoload can be set up online using your credit card, Visa Debit card or Debit Mastercard. If you would like to set up Autoload using your bank account, please use a paper form.

Set up Autoload by mail: Download an Autoload form from the Forms page, and mail it to us.

Autorenew

My PRESTO Account users can take advantage of Autorenew which automatically loads a monthly pass every month. You only have to set up Autorenew once and your monthly pass will always be available for the first of the month. If you set up Autorenew in the first 14 days of the month, the current month’s pass will be added to your card and a monthly pass will automatically be added every month. You will be charged for the next month’s pass six days before the end of each month. After that, the next time you tap your card on a PRESTO reader as part of a regular trip your monthly pass will be added to your card.

For example

  • Jane sets up Autorenew on April 5, she waits up to 24 hours, taps her card and an April monthly pass and her Autorenew contract gets added to her card. On April 24, she gets charged for a May pass, the next time she taps after that the May pass gets added.

If you set up Autorenew in the second half of the month, you will be charged for the next month’s pass six days before the end of the month. The next time you tap your card on a PRESTO reader as part of a regular trip your Autorenew contract will be added to your card.

For example

  • Joe sets up Autorenew on April 20, he waits up to 24 hours, taps his card and his Autorenew contract gets added to his card. On April 24, he gets charged for a May pass, the next time he taps after that the May pass gets added.

Set up and manage Autorenew online: You can set up and manage Autorenew online through your My PRESTO Account by selecting Autorenew Transit Pass Settings in the Load menu. Autorenew can be set up online using your credit card, Visa Debit or Debit Mastercard. If you would like to set up Autorenew using your bank account (pre-authorized debit), please use a paper form.

Set up Autorenew by mail: Download an Autorenew form from the Forms page, and mail it to us.

Saved Payment Method

A Saved Payment Method can be used on your My PRESTO Account, and stores your credit or bank account payment information in your PRESTO account so you don’t have to enter your payment information each time you load your card online or by phone.

Set up and manage Saved Payment Method online: You can set up a Saved Payment Method and manage your existing Saved Payment Method online through your My PRESTO Account. Simply follow the instructions on the Reload with Saved Payment Method page.

Set up Saved Payment Method by mail: Visit the Paper Forms page if you want to set up a Saved Payment Method by mail.

Use Saved Payment Method by phone: Call the Call Centre at 1-877-378-6123 and follow the instructions.

Please note that transactions performed online will expire in 30 days if you do not tap your card by using it to travel or using a Balance Checker. To reactivate an expired transaction, please call 1-877-378-6123.


Check Your Balance

There are several ways to check your PRESTO card balance:

  • Online: Once you log in to your My PRESTO Account, your balance will appear on the your dashboard. Please note that the Card Activity page can take up to 24 hours to update
  • At a Balance Checker
  • At a Self-Serve Reload Machine
  • By phone at 1-877-378-6123
  • In person at any Customer Service Outlet

Start making your travel easier today.