You might receive an NFC Load Error using the “Load Now” option. This usually means that your PRESTO card was held in the wrong place or moved away from your phone too soon. Try holding the card to the top, middle or bottom of your phone and hold the card steady until you see the confirmation screen.
Sometimes this error happens due to problems with your phone’s NFC hardware or software. In this case, you won’t be able to load PRESTO cards directly with your phone. But don’t worry, your load will still be ready to use in 4-24 hours. The next time you want to load funds or a transit pass through the app, select the “Load Later” option.