You do not need to create a new account to use the app. If you already have a PRESTO account, you can sign in to the app with that account. If you do not have a PRESTO account and would like to make use of PRESTO features, such as balance protection, transaction history, and to set up contracts like Autoload and Autorenew, you can set up a PRESTO account through the PRESTO App.

It can take a few hours for your transaction to appear and for your balance to update on the app.

It can take a few hours for your newly purchased cards to be activated in our system. If you are experiencing issues adding a newly purchased card, please wait a few hours and try again.

There are a number of reasons why the app may not load properly:

• You must be connected to the internet either through Wi-Fi or mobile network to use the app.
• There has been a network error.
• You have modified the original device operating system.
• You have not installed recent updates.
• You declined to accept the Terms & Conditions and / or Privacy Policy.
• We are performing system updates on our servers; notifications of planned outages will be posted on prestocard.ca.

For issues unrelated to the PRESTO app, contact your phone manufacturer or service provider.

No, at this time you can’t tap your phone to pay for transit.

You can only see the last three months of your transaction history through the app. If you would like to see more, you can use the PRESTO website to see your transaction history for the last 24 months.

It takes some time for your card load to be processed through the PRESTO system.

For iPhone users and Android users without NFC-enabled phones: once you’ve purchased funds or a pass through the app, you will need to wait between 4 and 24 hours for the funds to be ready to use. And remember, monthly passes only start working on the 1st of the month.

For Android users with NFC-enabled phones: once your payment is processed, you can load your funds or passes instantly by holding your PRESTO card against the back of your phone. Your card balance information will be updated shortly after.

Your account information will still be in the PRESTO system so you’ll still be able to access your account through the PRESTO website. You can download the app again to your new phone and log in with the same account.

We recommend changing your account password as soon as possible to ensure your account is secure

The next time you log into the app, it will prompt you to complete the process to load. If your phone is not available, you can also log into the app from someone else’s NFC-enabled Android phone to complete the loading process.

Please note that you will not be able to use your card to travel until you complete the load

You might receive an NFC Load Error using the “Load Now” option. This usually means that your PRESTO card was held in the wrong place or moved away from your phone too soon. Try holding the card to the top, middle or bottom of your phone and hold the card steady until you see the confirmation screen.

Sometimes this error happens due to problems with your phone’s NFC hardware or software. In this case, you won’t be able to load PRESTO cards directly with your phone. But don’t worry, your load will still be ready to use in 4-24 hours. The next time you want to load funds or a transit pass through the app, select the “Load Later” option.