About PRESTO Vouchers

How to use a PRESTO Voucher code

A PRESTO voucher code allows PRESTO, transit agencies, and third parties (such as universities, colleges, companies, community service groups or other organizations) to provide customers with a fare discount, transit pass or other PRESTO products. If you are using a physical PRESTO card, you need to redeem your voucher code online. If you are using PRESTO in Mobile Wallet, you need to use the PRESTO app to redeem your voucher code

How to redeem a PRESTO Voucher code

To redeem a voucher code to a physical PRESTO card on the PRESTO website:

Select “My Cards”

Select “Redeem Voucher”

Submit your PRESTO voucher code online. the The PRESTO system requires 4 to 7 hours before your voucher product becomes available for use.

After you’ve waited 4 to 7 hours, tap your physical PRESTO card on any PRESTO device to add the voucher to your physical PRESTO card. Be sure to tap your physical PRESTO card at least once within 30 days after redeeming your voucher.

Your online account information will be updated after you tap your physical PRESTO card on a PRESTO device.

To redeem a voucher code to a PRESTO in Google Wallet card using the PRESTO App on Android:

Select the PRESTO in Google Wallet card to which you want to apply the PRESTO voucher code

Select the “Enter Voucher Code” button and enter your PRESTO voucher code

Once submitted, your voucher product will be available for use immediately.

PRESTO Voucher Errors

In some circumstances, you may receive an error message when attempting to redeem a voucher. Common issues you may experience in redeeming a PRESTO Voucher include:

The card currently has a conflicting transit pass from the same transit agency:

You are unable to redeem a voucher containing a transit pass if your PRESTO card already contains a transit pass from the same transit agency over the same time frame. For example, you are unable to redeem a voucher containing a TTC 12 Month Pass if your card already contains a TTC pass for the following month. Please contact your transit agency or the PRESTO Contact Center for more information.

The card has an existing contract which conflicts with the voucher being redeemed:

You are unable to redeem a voucher containing a transit pass if your PRESTO card contains a contract which conflicts with the transit pass. For example, you cannot redeem a voucher containing a TTC monthly pass if your card contains a TTC Transit Pass Autorenew Contract. Please visit the “Autorenew Transit Pass Settings” page for more details.

The voucher has expired or is no longer valid:

Please contact the organization that provided the voucher for further assistance.

The balance on the card would exceed the maximum limit if the voucher value is applied:

The maximum balance that a PRESTO card can hold is $1,000. You will be unable to redeem a voucher that will raise your card’s balance over $1,000. You can attempt to redeem the voucher again when the total value will not exceed the maximum card value as long as the voucher is still valid for redemption.

If you experience a problem not identified above when redeeming your PRESTO voucher, please contact the participating transit agency or organization that issued your PRESTO voucher code, or the PRESTO Contact Centre at 1-877-378-6123.