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FAQs
Overview
New to PRESTO
Account Management
Load Card
PRESTO in Google Wallet
PRESTO in Apple Wallet
PRESTO contactless
Tapping and Transferring
PRESTO app
Fare Type
Student Programs
Lost or Damaged Card
Tax Credit
Privacy and Security
PRESTO in Google Wallet
Have questions about how to use PRESTO in Google Wallet? Here are the answers to some of our most commonly asked questions.
What phone requirements do I need to use PRESTO in Google Wallet?
Can I use PRESTO in Google Wallet using my Wear OS watch?
How do I add a PRESTO in Google Wallet card to my Wear OS watch?
Why can’t I have a Google Wallet version of my PRESTO card and keep the physical card active?
Can I convert back to a physical PRESTO card?
What should I do if I lose or factory reset my phone?
I'm getting a ‘phone moved too fast’ or 'multiple cards detected' or ‘Try Another Card’ error message when I tap my phone on PRESTO devices.
Do I need to unlock my phone or open the Google Wallet app to pay my fare?
Can I register a PRESTO card in Google Wallet to a PRESTO account?
How many PRESTO cards can I have in Google Wallet?
I have several mobile wallet apps installed, how do I set Google Wallet as my default payment method?
I want to use my PRESTO in Google Wallet card on my new phone or another phone – what do I do?
Can I access my Transit Usage Report and Loyalty summary for my PRESTO in Google Wallet card on the PRESTO website?
How do I cancel my PRESTO card in Google wallet and get a refund?
Can I set up an Autoload or Autorenew contract on my PRESTO in Google Wallet card using a Debit card or Pre-Authorized Debit Agreement (PAD)?
Can my kids use PRESTO in Google Wallet?
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