Tap On. Ride Easy.

A potential Canada Post labour disruption could begin September 26 and would affect the delivery of  PRESTO cards ordered online and the processing of paper forms. To avoid any potential delays, we encourage customers to get their cards in person at a Customer Service Outlet, at select Shoppers Drug Mart locations, at Fare Vending Machines at TTC subway stations, and at select Ticket Vending Machines at GO and UP Express stations. Cards ordered by September 16 are expected to be delivered as usual, but cards ordered after September 16 could be delayed until any labour disruption is over. 


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Paper Forms

You can use paper forms to create a My PRESTO Account and set up Autoload, Autorenew, or Saved Payment Method. Simply fill out the form and mail to:

PRESTO Customer Service Centre
P.O. Box 1051
Thorold, ON L2V 5A8

Forms are processed within 24 hours of receipt.

Transactions performed by paper form will expire in 30 days if you do not tap your card by using it to travel or using a Balance Checker device. To reactivate an expired transaction, call 1-877-378-6123 to reactivate it. 

Obtain a Refund

If the balance on your card is more than $50, you must complete "Form A (mail-in)" and mail in both your PRESTO Card and the completed form to the address listed below:

PRESTO Card Refund 
c/o PRESTO Finance Back Office 
20 Bay Street, Suite 600 
Toronto, ON M5J 2W3

Expected processing time is 4-6 weeks upon receipt at the PRESTO office.

If the balance on your card is less than $50, and you would prefer to obtain your refund directly at a Customer Service Outlet, you may complete "Form B (station)" and bring the form along with your PRESTO Card.

Register Your Card by Paper Form

To register a new PRESTO card, download and complete the registration form:

Mail the completed form to the PRESTO Customer Service Centre at the address at the top of this page.

Expiry

Transactions performed by paper form will expire in 30 days if you do not tap your card by using it to travel or using a Balance Checker. To reactivate an expired transaction, call 1-877-378-6123 to reactivate it.

Set Up or Modify Autoload, Autorenew, or Saved Payment Method by Paper Form

Autoload, Autorenew and Saved Payment Method can only be used on cards that are associated with a PRESTO Account.

Download and complete the contract form:

Mail the completed form to the PRESTO Customer Service Centre at the address at the top of this page.
Be sure to tap your card within 30 days of processing, otherwise your request will expire.

If your setup expires, call 1-8-PRESTO-123 (1-877-378-6123) to reactivate it.

TTC 12 Month Pass

The TTC 12 Month Pass is an annual pass, paid for monthly at a discounted rate. The pass provides unlimited travel on all regular TTC routes and subways and is currently available for adult, senior and youth TTC customers. In order to buy the pass and get the discount, you must sign a 12-month contract. Using your credit card, Visa Debit card, or Debit Mastercard, it’s quick and easy to sign up for the TTC 12 Month Pass online through your My PRESTO Account. If you need help, call PRESTO toll free at 1-877-378-6123.

If you’d prefer to sign up through a paper form, here’s how:

Download and complete one of the TTC 12 Month Pass contract forms and the Terms & Conditions form:

Mail the completed forms to the PRESTO Customer Service Centre at the address at the top of this page.
Be sure to tap your card within 30 days of processing, otherwise your request will expire.

Note: if you choose to pay for your TTC 12 Month Pass through pre-authorized debit you will not receive email notifications about your monthly payments.