All the PRESTO cards added to your My PRESTO Account can be cancelled if they are lost, stolen or damaged.
To cancel a PRESTO card:
It can take up to 24 hours for your PRESTO card to be cancelled once you have reported it. The balance on your card at the time you cancel it will be protected.
You can transfer your card information and balance, including Autoload or Autorenew contracts and fare type, to a new card on the PRESTO website.
Log into your existing My PRESTO Account and follow the instructions to transfer your information.
Please do not register your replacement card, or add a period pass, as this is done automatically as part of the card replacement process.
