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Reporting a Lost or Damaged Card

Reporting a lost card

Creating a My PRESTO Account protects the funds in your account if your card is ever lost or stolen. You can block the card from use to protect the remaining balance; this can take up to 24 hours.

Please note, you will be responsible for all charges on your PRESTO card for a period of 24 hours from the time you have notified PRESTO that your card has been lost or stolen, to the time your card is blocked.

To report a lost or stolen or damaged card, immediately contact us:

Replacing a lost card or damaged card and transferring the balance

After you have reported a lost or damaged card you can order a replacement PRESTO card, or purchase a new card in person for $6 and transfer the funds or passes. Please do not register your new card, or add a period pass, as this is done automatically as part of the card replacement process. The new card will be automatically added to your My PRESTO Account and existing Autoload and Autorenew contracts will be added as part of this process.

  • Order replacement card online: to order a replacement card, log in to your My PRESTO Account, and select "Report Lost Card". Replacement cards may take about 10 days to be delivered and can be activated online. Your replacement card will automatically be added to your My PRESTO Account
  • Purchase replacement card in person: to purchase a new card in person visit a Customer Service Outlet and pay $6 for the card and load a minimum amount of $10. Once your lost card is blocked, you can transfer your balance and passes online or by phone at 1-877-378-6123. It is important that you do not register your replacement PRESTO card or add a period pass, as this will be done automatically through the replacement process. 

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