Creating a My PRESTO Account protects the funds in your account if your card is ever lost or stolen. You can block the card from use to protect the remaining balance; this can take up to 24 hours.
Please note, you will be responsible for all charges on your PRESTO card for a period of 24 hours from the time you have notified PRESTO that your card has been lost or stolen, to the time your card is blocked.
To report a lost or stolen card, immediately contact us:
After you have reported a lost or stolen card you can order a replacement PRESTO card, or purchase a new card in person for $6 and transfer the funds or passes. Please do not register your new card, or add a period pass, as this is done automatically as part of the card replacement process. The new card will be automatically added to your My PRESTO Account and existing Autoload and Autorenew contracts will be added as part of this process.