An unpaid fare will appear in your contactless credit or Interac debit card transaction history if you used a card to travel but we were unable to charge a fare to that card. This can happen if you used a card that did not have enough funds to pay your fare.

Unpaid fares for credit card:

If you have an unpaid fare associated with your credit card, the PRESTO system will automatically try to collect that fare from your method of payment for up to 30 days.
For credit cards, sign in through the PRESTO website or app and follow the steps online to pay your unpaid fare. You will need to pay that fare with the same card the unpaid fare is associated with, before you can use that card again to travel with PRESTO.

Unpaid fares for debit cards:

For debit cards, the PRESTO system will automatically try to collect your fare from your account for up to 7 days. You can also pay your unpaid fare at any time by tapping your card on a PRESTO device. If you are taking a trip at the same time, you need to tap to pay your unpaid fare, wait a few seconds and then tap again to pay your fare for the new trip.

Once your unpaid fare is paid, either by you or by the PRESTO system automatically collecting the fare, you can use that card again to travel.