Where can I load my card or check my balance?
How long do I have to wait before I can tap on a device and load my funds?
Why do I need to tap my card within 30 days of performing a transaction online or by phone?
Why is there a delay when I load my PRESTO card online? When I load my coffee shop card the funds are added immediately.
Why is my card balance not updated online?
Why does it take 4 to 7 hours before online transactions become available for use on PRESTO devices?
My PRESTO load was declined and the funds weren’t added to my PRESTO card. Why is there a charge on my bank account or credit and debit card?
What is a pending load?
What is Autoload and how do I set it up?
I set up Autoload, but my card isn't loading as expected. Why is this?
How do I cancel Autoload?
Why has my Autoload expired or terminated?
What is Autorenew and how do I set it up?
What is a pending pass?
How do I cancel Autorenew?
Why has my Autorenew expired or terminated?
Can I have Autorenew for passes on two different transit agencies?
Which transit agencies offer weekly or monthly passes, and when can I buy them?
What is Saved Payment Method?
How can I add, modify or cancel my Saved Payment Method settings?
What can I do if my Autoload or Autorenew expired?
How do I update payment information associated with my Autoload or Autorenew?
I no longer need my PRESTO card. How do I get a refund for my card balance?
My GO Train was late. How do I get a refund?
What happens when my card has a negative balance?
Why do I have to provide the CVV verification number on my credit and debit card when I load my card or set up an agreement?
Which banks are supported by Interac Online?