Where can I load my card or check my balance?
How long do I have to wait before I can tap on a device and load my funds?
Why do I need to tap my card within 30 days of performing a transaction online or by phone?
Why is there a delay when I load my PRESTO card online? When I load my coffee shop card the funds are added immediately.
Why is my card balance not updated online?
Why does it take up to 24 hours for online transactions to load on my PRESTO card?
My PRESTO load was declined and the funds weren’t added to my PRESTO card. Why is there a charge on my bank account or credit and debit card?
What is a pending load?
What is Autoload and how do I set it up?
I set up Autoload, but my card isn't loading as expected. Why is this?
How do I cancel Autoload?
Why has my Autoload expired or terminated?
What is Autorenew and how do I set it up?
What is a pending pass?
How do I cancel Autorenew?
Why has my Autorenew expired or terminated?
Can I have Autorenew for passes on two different transit agencies?
Which transit agencies offer weekly or monthly passes, and when can I buy them?
What is Saved Payment Method?
How can I add, modify or cancel my Saved Payment Method settings?
What can I do if my Autoload or Autorenew expired?
How do I update payment information associated with my Autoload or Autorenew?
I no longer need my PRESTO card. How do I get a refund for my card balance?
My GO Train was late. How do I get a refund?
What happens when my card has a negative balance?
Why do I have to provide the CVV verification number on my credit and debit card when I load my card or set up an agreement?
Which banks are supported by Interac Online?