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FAQs
Overview
New to PRESTO
Account Management
Load Card
PRESTO in Google Wallet
PRESTO contactless
Tapping and Transferring
PRESTO app
Fare Type
Student Programs
Lost or Damaged Card
Tax Credit
Privacy and Security
Load Card
Have questions about how to load your PRESTO card, setup Autoload and check your card balance? Get the answers to some of our most asked questions here.
Where can I load my card or check my balance?
Why is there a delay in loads and how long do I have to wait before I can tap on a device and load my funds?
What is a pending load?
What is a pending pass?
What is Autoload and how do I set it up?
Why did my Autoload get cancelled?
What is Autorenew and how do I set it up?
Why did my Autorenew get cancelled?
My credit card is expiring or was replaced because it was lost. How do I update my Autoload/Autorenew agreements?
My PRESTO load was declined, and the funds weren’t added to my PRESTO card. Why is there a charge on my bank account or credit card?
Which Interac debit cards are accepted by PRESTO?
Will PRESTO update my credit card information when it expires?
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